Question about Denon Audio Players & Recorders

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Denon 2500 and Denon 6000 and both trays aren't working (reading) I need to get them fixed. Where? Can you guys fix it? Henrik Strater

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First of all, we are not a service center but a resource to assist and guide you to a solution. We can not recommend a specific service center, but without knowing your location, we can not even suggest much of anything. You can try searching the DENON website for an authorized service center, or you can use look for a local servicer.

Typically, these units fail because the tray belts start slipping if they won't load or if the discs aren't recognized, the optics are either dirty or failing. These often use Sony optics assemblies that are readily available. Is the problem that the discs are not read? If so, try opening up the unit and carefully clean the lens using a cotton swab and alcohol.

Let us know the results.

Posted on Jul 21, 2008

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Posted on Jan 02, 2017

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Read this procedure to possibly fix the remote:
They also sell replacement remotes.
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Your information you need will follow this next paragraph. I just wanted to explain a little about myslef and the site to you first.

Since my information was just what you were looking for, a rating of "FixYa!" would have really been appreciated. A "Helpful" rating is good for some experts here, but it drags my overall rating down. I am sure you did not realize that when you rated my other post. A FixYa! rating is not just for getting a unit fixed, it is also appropriate when you get all the information that would be reasonable to get for your problem. It is rare that any expert here can actually solve a problem that requires some expert troubleshooting skills without ever having the unit in front of them to troubleshoot. So if you have received the best help possible, it is wrothy of a FixYa! rating. Most people who come here for help have no idea how to replace parts, they usuall want a quick fix that requires the pressing of a couple of buttons. 99% of the experts here could never figure out how to fix one of these Denon receivers. I don't want to toot my ownn horn, but I know these receivers as well as Denon knows them. I have been a audio technician for over 18 years and much of that time I have worked at an authorized Denon service center. So I know how to fix these better than most technicians anywhere. Just because I have so many years of experience working on Denons. I am doing this work at FixYa! for free, I don't get paid one red cent for helping you with this very expensive receiver. Don't get me wrong, I am not complaining, I am just reconsidering offering any more help here at this site. The only reward I get for the help I give people for free is a rating, and most people who get the very best information from me don't seem to realise that "Helpful" is really not that good. I guess you could say I feel a little under-appreciated. Well, enouph of my whinning, lets get to your problem.

From the voltage reading of the regulators I believe that the regulators are both shorted. They should only have 15 volts on each, one negative and one positive.

You could use generic regulators, but they usually have a metal tab on the regulator that would need to be insulated against the heat sinks. The original regulators do not have the metal tab, so no insulator is needed. They are in a TO220 package, just like many transistors. If you use a generic, you must also insulate the screw that holds it against the heat sink. If you do not know how to do these things, please just get the originals.

Here is the part numbers

IC101 Denon part number = 9630219408
IC101 generic part number= AN7815
IC102 Denon part number= 9630219505
IC102 generic part number= AN7915

I hope this gets you back up and running again. I think it will. If you have more problems let me know.

You can get those parts from this website, it is who we use at our shop.

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