Question about Denon Audio Players & Recorders

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Denon 2500 and Denon 6000 and both trays aren't working (reading) I need to get them fixed. Where? Can you guys fix it? Henrik Strater

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First of all, we are not a service center but a resource to assist and guide you to a solution. We can not recommend a specific service center, but without knowing your location, we can not even suggest much of anything. You can try searching the DENON website for an authorized service center, or you can use look for a local servicer.

Typically, these units fail because the tray belts start slipping if they won't load or if the discs aren't recognized, the optics are either dirty or failing. These often use Sony optics assemblies that are readily available. Is the problem that the discs are not read? If so, try opening up the unit and carefully clean the lens using a cotton swab and alcohol.

Let us know the results.
Dan

Posted on Jul 21, 2008

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