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Your headset may be muted. Try to unmute the call. The mute function is enabled through the volume buttons. Simply tap both volume buttons at the same time until you hear a mute tone. The mute tone when unmuting the call will be a descending tone. When you tap both volume buttons, if you hear a descending tone you have just disabled the mute function and your problem is solved. If the mute tone is ascending tones you have just enable the mute function and this was not the issue. If this is the case consult your user manual or contact Motorola for trouble shooting.
Try charging it for 24 hours, this should reset the headset. then completely delete the pairing and repair the device. If this doesn't work, there could be a problem with the mic portion of the headset.