Question about Brother MFC-7820N Laser Printer

3 Answers

Constant Paper Jam

I have a brother 7820N laser printer/fax/copier. I have had it for about 15 months or so.

About a month ago, it started jamming every time I print. The paper will crumble up internally, and I have to open the back and really yank on the paper to get the jam out.

Any ideas on how I can fix that?

Posted by on

  • 12 more comments 
  • soonamoffice Aug 20, 2008

    It' been jamming paper everyday for the past few months. However, it is a 2 year old machine and I guess we've used it a lot for faxing, scanning, copying! I thought it was the summer heat but today it was cool and it still jammed first thing in the morning. I might try to replace the drum early and dust the fan.

  • Anonymous Aug 29, 2008

    I've got the same problem. I noticed that mine works for a little while if I spray that canned air on the back at the top where the paper feeds through at the very end of the print run. I also noticed that the roller bar I was spraying rolls loosely now; before it was tight and I could not turn it.

    My symptoms are that the paper prints just fine, except it won't feed through the very last set of rollers, and so gets forcefully jammed by the rollers below.

  • Anonymous Oct 05, 2008

    I experienced the same jamming on a relatvely new printer- 1 year. My previous brother MFC was much more durable- over the course of 7 years I do not recall frequent jams.

  • guest123456a Oct 16, 2008

    I have ours for 3 years, and it is now jamming on every page. It prints fine, but the last set of rollers are not doing their job. Paper is grumbled. We are using 20lb paper, and will try a heavier paper.

  • auckland 08 Oct 31, 2008

    I bought a MFC 7820 about a year and half ago, though I used it occasionally till this year I used a lot for printing exam notes. It happens often that the message showing paper jammed. It's not difficult to fix, only needs to open front cover and pull out the paper. The paper was rolled half way from the tray. But still it's really annoying as the print is interrupted all the times. Consider it's almost new machine, I fee the quality is not very reliable.
    The print result is not good as those commercial one, it's ok for home use.

  • Anonymous Nov 07, 2008

    This was great for three years, now it's jamming on every print job. It's jamming at the document feeder tray, like the rollers that accept the paper aren't pushing it all the way out. Very annoying, tried and tried to fix it, going to have to get a new machine.

  • Anonymous Nov 11, 2008

    mfc 7820n prints one page then paper jam??? what is up

  • Anonymous Jan 24, 2009

    Had mine about a year and a half, now jams every time.  

  • timwoodfield Jan 28, 2009

    We have the same problem, but it happens sporadically. Very irritating. Tried cleaner the rollers I could get to without taking it apart. Plus used compressed air throughout the printer. Still making my prints out all look like an accordion.

  • Anonymous Feb 05, 2009

    this printer is ****. It just started jamming up. Tried different paper without any luck. Call the Brother help line. All they had me do is the steps in the book, then when that did not work they said I should have it serviced. I think I will end up getting it serviced by the dumpster.

  • marktalco585 Feb 23, 2009

    Just gonna get a new one since repair would not be much different than that of a new printer. My problem is excatly as we all here have described.

  • artbros Mar 04, 2009

    Printer often fails to pick up paper from the tray. It is getting progressively worse but could be solved by opening the tray, pulling back the half-pulled sheet of paper, setting it back into the tray, closing the tray and then briefly opening the front cover to trick the machine into thinking the jam has been removed. The machine would typically pull the sheet and print.

    Irritating, but not that big a deal.

    Now the machine is not only doing the failure to pick up described above, it is also raveling paper as it moves through the lower and upper rollers. When caught in the upper rollers, the paper gets the "accordian" look described in other posts. The paper is fully printed, just ugly and unsuitable for anything where appearance matters. And the machine will NOT reprint the page automatically on an upper roller jam unless manually re-printed from the computer.

    When caught in the lower rollers the page is more difficult to clear, but I've always been able to gently pull it out through the front. The page is only partially printed with this type of jam. The machine seems to know to reprint the page after it is removed from its innards.

    I've called Brother support and found them to be useful. But in this case they referred me to an outside service shop. Given the cost of typical service, it seems like replacing the unit is the best answer. It would be good if Brother gave an idea of what it costs to have new rollers put in - but they do not.

    I bought this, in part, because it seemed to have most of the important parts replaced when I put in a new drum cartridge. Alas and alack.

    I've liked this machine for the three or four years that I've had it. It was replaced once - under the long-term 3-year warranty I bought with it. Probably two years into the deal. Then this failure roughly two years in suggests that two or three years is the max you can expect prior to catastophic failure.

  • Anonymous Apr 09, 2009

    I am having the same problem with the paper jam. I purchased 2/23/06 and it has been a great multi unit with excellent BW copies and printing. We are an insurance and real estate agency and printer has had lots of use and has been performing well until last couple months when the paper jams began. No lasting remedy so far. After pulling out jammed paper, I pull out the drum and stick it back in, and it seems to run ok for a few copies before another jam or it will sound like a jam and will despense accordian paper. I sent email to brother today asking for remedy.

  • Arijase Apr 13, 2009

    I will never, ever buy a Brother printer again. After less than a year, the stupid thing started jamming after only partially pulling a piece of paper through. At first, I just made sure to keep the right amount of paper in it (it seemed like if the paper was about halfway down, even though there was paper in it, it would jam right away.) Now, it won't stop jamming no matter how much or how little paper I put in it. We have a small business and rely on it for printing, faxes, etc. What a joke! They charge over $100 just to look at it, not to mention parts needed to repair, so are we supposed to just use these as disposable products and expect to throw these pieces of **** out after a year and buy a new one? I'm disgusted!



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

I have the accordion paper jam problem as well, almost all the printout got jammed. So I opened the back panel and unscrew 2 screws and take out the part with the small plastic roller and clean those. Then I also see a rubber roller on the ceiling of that area and cleaned and rubbed them with a damp cloth and rolled them several times. Now it's been 2 weeks of jam free printing! Back to being happy customer...

Posted on Jan 20, 2011

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

The spring is held in place by the right hand screw just above the fuser. You can see a small plastic nub (molded) that holds the spring in place while the screw locks it in.

Posted on Sep 11, 2015

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

Take it apart. Shake it alot.

I found a small loose spring after doing this.

1 out of 50 pages will "accordian" alittle bit but won't jam the machine. 500+ pages no jam so far.

Posted on Feb 19, 2010

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a Brother Printer HL-240D that gives me a constant paper jam inside indication even though the paper goes completely through the printer, and there is no actual paper jam. What switch causes the...

Have you tried shutting it down completely? Also, double check to see if the inside of the printer is completely clean. I had the paper jam indicator showing because there a small piece of paper stuck inside. Also, found a helpful manual for a similar printer, you can see it here - Brother HL-2240 manual

Sep 29, 2013 | Brother HL-2040 Laser Printer

2 Answers

Our brother MFC 7420 constant jaming of the paper when trying to print, what causes this?

clean the drive wheels that pull the paper in, they get shiny after a lot of use, use a alcahol pad to clean

Mar 08, 2011 | Brother MFC-7820N Laser Printer

1 Answer

Our Brother 7820N all of a sudden started paper jamming. Took everything out and it still jams. What can I do.

Try the link below, if its not working that may be a hardware issue and needs repair: 7820n Paper Jam

Aug 26, 2010 | Brother MFC-7820N Laser Printer

2 Answers

I cannot get the BACK COVER OPEN message to GO AWAY. I tried to open the back black cover and check to see if there were any paper jam and i also opened the front cover and ejcted the ink toner and no...

There is a little cover there that has a sensor flag on it. It is most likely in a jammed position. If you are able to carefully take the cover out, you can bend it slightly, readjust the sensor flag, and reinstall it.


Mar 12, 2010 | Brother MFC-7820N Laser Printer

1 Answer

MFC-7820N Paper Jam On Exit After Fuser

Hello, I can solve your problem for $50 plus shipping.

Jan 12, 2010 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

How do you remoce the drum to clear a paper jam on

Lift the top, remove the toner and open the access panel in the back, remove the printer tray. You should be able to see the full path the printer takes from start to finish. Rarely do you need to take anything else apart. If these areas are clear as the printer will attempt to clear jams when you start it up.

Nov 08, 2009 | Brother MFC-7820N Printer

1 Answer

All the lights started flashing after fixed a paper jam

you have take out zamed paper from the printer from the back side of the printer by ejecting the try from back side if it present. or pull out your tonner and then pull out the zame paper.

Aug 22, 2009 | Digital Products Brother HL-2040 Laser...

1 Answer

Back cover open message on brother mfc 7820n

Had same problem. Closer inspection revealed bit of paper out of sight. Removed the toner cartridge and worked to free torn paper. Then restart. Hope it helps.

Dec 15, 2008 | Brother MFC-7820N Printer

2 Answers

HL-2070N paper LEd flashing

most likely a sensor is tripped, eiher it's stuck or there is something blocking it. the most likely place is in the fuser, back door where paper exits and geta hot. look closely you should see a black lever towards the middle of the fuser, it should be up

Oct 18, 2008 | Brother HL-2070N Laser Printer

1 Answer

I get a load paper message when paper is loaded

Probaply some paper or obstackles stuck at PE (paper empty sensor) and that could be hard to fix it cuz you may need to pull apart the printer. However, if it is 6 monthsold, warranty covers this problem.

Feb 08, 2008 | Brother MFC-7820N Laser Printer

Not finding what you are looking for?
Brother MFC-7820N Laser Printer Logo

3,653 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers


Level 3 Expert

840 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides