Question about Canon FAX-JX200

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Canon Fax-JX200 I have been trying to send faxes and it will say on the LCD that it is scanning then it will beep and say press stop. I've tried copying a page as well and then it will say paper jam. There is no paper jamed in the machine and I followed the instructions in the manual and it still doesn't work. Can anyone help me!!!!

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  • Pattijm Aug 17, 2008

    I ended up returning the fax machine and going with a different brand and haven't had a problem. I do not like you snotting response back. I didn't mean that you didn't help and I did try everything in the book. I will never use FixYa again after dealing with you!!

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Can any one send me Canon FAX-JX200 manual to my email hnid68@gmail.com
thnak you

HNID KARIM MD

Posted on Aug 20, 2008

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First, you may be dealing with two separate and distinct problems - or did they both start happening at the same time? In regard to the beep on scanning of faxes, the first thing to check is the machine memory. If you are storing documents, there is a limit of 30 documents (60 pages maximum). If the memory is not sufficient to allow for scanning the material you are attempting to fax, this will create that error. You should still be able to send the fax manually (directly) rather than through memory, if you need to retain all the documents in memory.

Regarding the paper jam, make sure you have checked every area of the machine for any little scrap of paper or other residual that may have been left in the machine along the way. As you have the manual, follow the cleaning and maintenance instructions to make sure everything is clean and in proper working order.

Then, I would also suggest that you physically unplug the unit from the power source for at least five minutes, if the problem has not been solved. Then plug it back in and see if this has cleared the internal error. If it is not cleared, your FINE cartridge should be checked and/or changed, and the manual gives good instruction on this as well. Make sure your paper is of proper quality and is not bent or sticking together, etc. According to Canon, if these things do not solve the problem, the unit may need service. However, please let me know where we stand and we'll see what else we might try if this does not resolve your issues.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Aug 03, 2008

  • Cheryl Whalen Aug 16, 2008

    Pattijm:



    Did you try each and every one of the suggested actions? If you would post additional information regarding the outcome of each of the recommendations, I could help you troubleshoot from there. However, rating this as a "Thanks for Trying" (poor) response, particularly with no additional information unfairly damages my expert rating. As I indicated in my solution to you, if you did not feel that you had received sufficient information to rate the response at FixYa, if you would post back with additional detail, I would gladly help you until you did feel that all possible had been done. If all possible user actions have been taken, then service is the only viable alternative - this does not mean that the expert did not provide you with "FixYa" service. It means that the expert brought you definitively to the end of the diagnosis process, and the conclusion of that diagnosis may be that service is required. No one really wants to come to the end and find out they have to call for (pay for) service, but (particularly with Canon products) this may often be the only solution. The FixYa experts are not technicians standing in front of your machine who can complete the steps for you.



    Thank you for reconsideration of this matter, and for using FixYa.



    smartsolve

  • Cheryl Whalen Aug 17, 2008

    I attempted to help you by providing comprehensive information regarding all the possibilities I could without actually having access to the machine. As I had indicated in the original response, which I spent quite a lot of time researching for you, if you needed further help, or did not feel like you had received enough assistance to rate it as excellent, I would be happy to help until we reached that level. (I was the only one willing to try to help with your problem after 2 weeks of no response.)



    Then, when you rated my solution as poor, after nearly another 2 weeks with no comment, I merely attempted to find out if there was additional information that you needed. I had spent a great deal of time attempting to help you, and could not understand how the level of information that I gave you could be considered "poor" - I didn't just dash off a 2-second reply or refer you to a manual or some other research site. Rather, I spent a great deal of time and energy trying to help you to correct the issue.



    My reply was not intended to be "snotting" or offensive in any way, simply to relay to you my continued willingness to assist you, and pointing out that sometimes equipment has an actual physical problem that can not be found online and requires service.



    You probably did the best thing in returning the machine for another brand, as Canon is prevalent in these types of problems, and the only solutions they offer are generally for you to pay them for service. Additionally, had there been any indication that the machine was relatively new, that would have been my first suggestion. Have a nice day.

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