Question about Kodak Digital Science 2500D Path-Through Scanner

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"Warning Clean Roller"

I have been using the scanner for about 3weeks now and never had the problem of "cleaning rollers". i clean it about everyday but now it keeps saying "Warning Clean Rollers" What rollers am i supposed to clean?
and how do i clean them?

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  • mollymo89 Jul 23, 2008

    well i tried that and it only works after each batch is scanned. It isnt giving me problems scanning as far as just working, but what does it mean when it says clean the roller...or should i replace them?

  • ecopy May 11, 2010

    how do you get in the menu to change counter nu,mber


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  • 14 Answers

Well, If you get this message you should reset the cleaning counter.
When this message occures, push both arrow buttons below the display at the same time to reset the counter.

Happy scanning !

Posted on Jul 21, 2008

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1 Answer

Fujitsu fi-5650C Error U1

Hello Ismail,

Error U1 referes to Frequent paper jam in Fujitsu fi-5650c scanner. In order to troubleshoot your scanner issue, you are advised to follow the steps provided below:

1. Do the documents satisfy the paper specification?
2. Have the documents been prepared properly?
- Align the edge of documents for stable paper feeding.
- Remove documents with creases or dog-ear corners.
- Scanning different widths documents may cause skew and result in paper jam.
3. Is the imprinter EXT cable connected to the scanner properly? (only when the imprinter is installed)
4. Clean the Pick roller, the Separation roller, the Brake roller and the Chute roller and see if the error is resolved.
5. Clean the Feed rollers and the Plastic rollers and see if the error is resolved.
6. Replace the Pick roller, the Brake roller and the Chute roller, and see if the error is resolved.
- Check the consumable counter in the software operation panel. When the counter exceeds the values, replace the Pick roller or the Brake roller.

If the above steps do not help, then yuo are recommended to contact the nearest Fujitsu service center for assistance.

Thanks & regads,

Dec 16, 2013 | Fujitsu fi-5750C Flatbed Scanner

1 Answer

We are a medical office that is currently using the fujitsu fi-6110. When scanning documents the feeder is pulling through 2-3 pages at a time and we are not getting all of the documents scanned due to...

Hello Jenny,

Please clean the followings using a cloth/ cleaning paper moistened with iso-propyl alcohol:(Pls refer to page-95 of your scanner getting started guide)
1.Pad Assy 2. Ultrasonic sensor 3. Idler roller 4. Pick roller 5. feed roller 6. Eject roller and 7. Glass surface

If the above doesn't help, then check the Pad Assy & Pick Roller count. If the counts exceeds the suggested replacement cycles, then you you may have to replace the same. Pls refer to page-99 of the getting started guide supplied with your scanner.

Hope the above information is helpful.

Thanks & regards,

Sep 12, 2013 | Fujitsu fi Scanners

1 Answer

Fujitsu ScanSnap s1500m: the eject rollers have gotten adhesive on them from a mailing label that came off. How to either clean or replace?


Please use a cloth or cleaning paper moistened with iso-propyl alcohol to clean the roller. The adhesive will be wiped off.Please refer to the operator guide supplied with your scanner fro the cleaning procedure.

Thanks & regards,

Sep 01, 2013 | Fujitsu Scanners

1 Answer

When I scan a stack of papers the scanner pulls more than one sheet. Is it a roller issue?

If the rollers are worn out or dirty this can happen. Clean them if dirty or replace them if worn out. Dont use any solvent to clean them. The '******' roller prevents taking up of two or more pages, this needs proper cleaning.
Please 'fan' the documents so that they are not stuck to each other. With stapled documents, even after removing staples, the pages are held together at the place where the staple was present. Role the sheets and ensure they are separated.
S. Mohan, Chennai, India.

Feb 14, 2011 | Canon DR-9080C Path-Through Scanner

1 Answer

Canon dr-6080, captureperfect 3.0 software. images are distorted, sometimes the scanner doesn't recognize an image even though one was fed through. I don't think it's a software issue. I notice it after...

I have many years of experience on Canon scanners so here is my advice to you.

On that particular scanner the rollers are very critical. You have a set on the top that should be grey in color. When you open the scanner (I mean lift the top half up) you will see these grey rollers. There is a black plastic cover over them that pops off. Once the cover is off you will see a green tab, gently pull it down and slide the roller over to the side. It will drop in to your hand. I use Fantastic (or 409) and a terry cloth wash rag to clean the rollers with it will do a great job on them. Once the roller is completely clean from any residue and looks grey again then put it back in the scanner the way you took it out.

On the bottom of the scanner you will see another set of rollers they should be pinkish in color. They too have a black cover over them. This cover at times can be troublesome removing. I use a flat blade screw driver to remove it with if its the first time its been removed. you will see a small slot at the bottom of the cover stick your screw driver in there and twist it to pop the cover off. Some times the tab that holds it in place breaks but not to worry because the cover just sits there and really doesnt need that tab. Once you remove the cover then you will also see a green tab on this roller also. Gently pull it back and slide the roller to the side it will easily come out of the scanner. Once you have this roller in your hand spray it down really well with Fantastic (or 409) and again use a terry cloth wash cloth to scrub off all the residue on the roller. The roller should look as close to pinkish as possible. If you cant get it back to that pinkish color again then your probably ready for a new set of rollers both on top (the grey one) and that pinkish roller on the bottom. Your local Canon dealer I am sure will have them in stock or I'm pretty you will be able to find them on ebay they are a very common replacement item. My suggestion is to clean those rollers based on the volume of use on your scanner at minimum once every few days again depending on volume. Most companies clean them daily to get peak performance out of there scanner and once you do it once it takes less then 5 minutes to do.

I hope this helped you out and if you have any other questions let me know.

Dec 18, 2010 | Canon DR-6080 Path-Through Scanner

2 Answers

The scanner works but makes a grinding noise that is getting worse

Normally Canon scanners work well for long time, Change the pickup rollers for every 250,000 pages and check other rollers for every 500,000 pages. In case you have been scanning documents with quite a good amount of dust, you may need to check at an earlier interval. Replace any worn out roller. Check if the small bearings at the end of each roller is perfect. Clean thoroughly all the rollers, dont use solvents. S. Mohan, Chenna, India

Sep 10, 2010 | Canon DR 3060 Path-Through Scanner

2 Answers

How do you clear the counter button on a panasonic KV-S1025C

Yes, you start at your start menu, then all programs, then panasonic, then scanner tool, then user utility.

Aug 14, 2009 | Panasonic KV-S1025C

1 Answer

Canon Dr-5020 grabbing multiple pages

Wipe the rollers with a damp cloth thoroughly. Remove all the dust in the glass for a claen scan. The red color roller roller in the bottom needs thorough cleaning, rotate with hand gently (in power-off mode) and clean it thorughly. No solvents pls, except Isopropyl alcohol for cleaning
S. MOhan, Chennai, India

Mar 03, 2009 | Canon DR-5020 Path-Through Scanner

1 Answer


check and clean the exit sensor.
You will find then in the middle behind the exit roller in the paper exit area.
Normaly it is unimpossible to see this sensor because the roller axle is in front of them.
It is the same sensor type like the other sensors with an sender/receiver an a reflector foil.
Helpfull to clean will be a q-tips or a small brush.

Jan 23, 2008 | Panasonic KV-S2046C Pass-Through Scanner

1 Answer

Scanner excludes front page

This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

Dec 05, 2007 | Xerox DocuMate 252 Path-Through Scanner

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