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If you forget the pin number you can only start the satnav by going to your security location. To get the pin reset the satnav has to be returned to Garmin with proof of ownership e.g. a receipt. Not much help I'm afraid but this is to stop anyone stealing it and being able to reset the pin.
You have Garmin Lock activated and there are only two ways you can unlock it.
1. Enter the PIN code (but you clearly don't have it).
Take the unit to the Security Location you chose when activating Garmin
Lock: it will then unlock without the PIN code and you can then either
reset the PIN or disable Garmin Lock. The Security Location should not
be the owner's home address, but many owners ignore this recommendation.
Many owners choose their workplace or a close friend or relatives
address for this purpose.
If neither option works then your unit
is useless unless you send it to Garmin with proof of purchase. Garmin
charge for the service and if your maps are not up to date then it's
really a waste of money as the investment would be better spent on a new
unit with current mapping.
I hope that you manage to either fix
your problem using my advice or at least can decide whether to abandon
the unit and buy another.
There are three options to unlock a PIN locked Garmin. 1 - Enter the correct PIN number. 2 - Take the unit to the location at which the PIN was entered. The unit will automatically unlock. 3 - Send the unit back to Garmin,
did u set up ur own PIN NUMBER? if u did, do a reset, there should be a lil button behind it that u push with a needle or something shart, if not, try using the generic pin codes as ascending from 1 and up or pure zeros or ones.