Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Ice maker for Model HSS25GFPJWW

The ice maker dispenses 1 cube then hums for both cubed and chopped. With no ice in the tray it does the same thing. The spiral screw is free and easily turned. I feel it's the motor at the rear of the unit.

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  • Belangerfp Jul 21, 2008

    I have removed the Auger assembly and turned off the dispenser. I will let the assembly sit for a day or two to remove any frozen condensation. I will reinstall and test it then to see if your theory is correct. I may still need an Auger motor, if this doesn't work.

  • Anonymous Aug 13, 2008

    I had the same problem - Motor hummed but did not turn. I removed it and let it sit on the counter for 20 minutes, and then re-installed.



    It works fine, now.

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Probably, but sometimes frost builds up in them and makes them unable to turn. They are gear reduction motors so you may not be able to turn it by hand, but if you take the ice container out, hold the door open, the door switch closed and press the ice dispenser and try to turn it whichever direction it's trying to go, you may be able to free it up. If that doesn't work you'll most likely need a new auger motor.

Posted on Jul 21, 2008

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Icemaker won't dispense whole cubes, only chopped ice


Hello chitwnchk1
Welcome to Fixya,

You said,It chops ice when dispensing but won't just dispense whole cubes.
Any suggestions on how to fix it?

1. If the cubes dispense, but not whole cubes, there is not a enough water pressure.
2. r there is a restriction in the water line to the ice maker.
3. OR the fridge may not be level.
4. Is there a water filter and has it been Changed in the past 6 months?


Here are 4 reasons mentioned in the repair manual.

Shutoff arm in the off position

Ensure the shutoff arm is down and not in the raised position. If in the raised the position, the ice maker is in the off position and will not cycle.

Faulty Harvest Thermostat

There is a thermostat inside the ice maker that will close when the ice maker mold reaches the proper temperature. If the thermostat is not closing, the ice maker will not cycle.

Freezer To Warm
The ice maker will not cycle if the temperature in the freezer in not below 12 degrees. Ensure proper temperature in freezer.


No water getting to ice maker
The water inlet valve is the control device that allows water to enter the ice maker. It is energized during the last 5-8 seconds of the harvest cycle. During this 5 to 8 second period, there should be 110v across the two wires connected to the valve . If there is power supplied to the valve and the valve does not open to allow water to flow, the valve is defective.

However, if power is being supplied to the valve and water is flowing through it freely, it could be that you water supply line or inlet tube have frozen solid. These can be thawed with warm water or a hair dryer.

Let me know how it goes and what you found!
Thank You , Huuuum
Please remember to leave a rating!

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Bsbbj,
If the cubes are fusing together (such as when you overfill an ice tray), your solution could be as simple as adjusting the fill volume (there should be an adjustment under the front plastic cover, and the cover should just pop off and snap back on unless you see screws attaching it) and when your ice maker was replaced this probably wasn't calibrated correctly. Your mention of the side of the maker bulging also leads me to believe the water is overflowing and freezing within the dispenser (causing it to bulge and not dispense).
I hope this helps and Good luck.

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