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Microwave has power but dead. Two year old unit.

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A microwave can be dead for many reasons.

It may be the fuse, which is usually located on the floor of the oven behind the control panel or between the door switches.

If the fuse is good, it may be an open thermostat or thermal cutout (TCO) / thermal fuse on or near the magnetron or on top of the cavity / body of the oven.

If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the magnetron thermostat to open.

Then when it cools, it closes the circuit and allows power through again.

When checking thermostats, if it has a hood fan thermostat, that should read open, as opposed to the others, which should read closed.

If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer.

If it goes dead or blows the breaker (or GFI) when you plug it in or open or close the door, then there's a problem with a door switch or door switch mount.

If it's intermittent or random, it may be a bad connection, usually on the control board or a loose fuse holder, or even an intermittent fuse.

You should do a continuity test on the fuse while it's in the holder (with the microwave unplugged, of course) then turn the fuse by hand or take it out and put it back in, then test it again.

If you remove the fuse, then press the meter leads against the ends, it can allow internal contact to be made and make a bad fuse appear to be good.

If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

Please write back with your model number if you need further help.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 23, 2008

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Our microwave went dead. It's only three years old. My husband put some chicken wings in, closed the door, and everything went black. We plugged in a nightlight in the power source and it worked. Any ideas...


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Kenmore Microwave 63301 - Power, but front panel doesn't operate


You have a failed membrane keypad or the problem may be on the board itself.

We regularly repair such control units for customers nationwide by mail for $39.95 postpaid in most cases in about a week with a one-year guarantee.

Feel free to contact me directly (and please remind me of your full model number) for more information & help.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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prototech@usa.net
http://www.microwavedisplay.com

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2 Answers

My microwave died


A microwave can be dead for many reasons.

If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the thermostat to open. When it cools, it closes the circuit and allows power through again.

If it's random, it may be a bad connection, usually on the control board or fuse holder.

If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer.

If the fuse is good, it may be an open thermostat or thermal cutout on or near the magnetron or on top of the cavity / body of the oven.

At our site, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information.

See our listing here on FixYa: http://tinyurl.com/yzjozk

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