Sony Camcorder

Jul 22, 2008

- http://esupport.sony.com/US/perl/news-item.pl?mdl=CCDTRV318&news_id=161 ..... THIS IS LINK TO HELP SOLVE THE PROBLEMS..

Jul 22, 2008

- Step 1 - Perform Troubleshooting: Perform the troubleshooting steps below to determine if your model is affected by the CCD issue.


Troubleshooting Steps Camcorders Digital Still Cameras

1. Power On your camcorder (make sure the battery is fully charged).
   
2. Check the LCD screen and verify that the display icons are turned on. If you cannot see the icons, press the Display button until the icons are visible.
   
3. Put a tape in the camcorder.
   
4. With the lens cap off, record some video. NOTE: Be sure to speak during the recording so the video will contain your voice.
   
5. Rewind this section of the tape (using tape counter to verify start of your recording).
   
6. Play back the recorded video and use the LCD screen on the camcorder to view it. You should hear the audio you recorded and the Display icons/text will still appear.
   

If your camcorder is affected by this CCD issue, the picture will either be extremely distorted as illustrated in Figure A below, or there will be no visible picture (just a blank LCD screen with the display icons still visible) as illustrated in Figure B below.


Camcorder Figure A

Camcorder Figure B

1. Make sure Memory Stick® media is inserted into the camera.
   
2. Select Movie mode on the camera.
   
3. Turn the power on to the camera.
   
4. Check the LCD screen and verify that the display icons are turned on. If you cannot see the icons, press the Display button until the icons are visible.
   
5. With the lens cap open or off, record some video. NOTE: Be sure to speak during the recording so the video will contain your voice.
   
6. Select Play mode on the camera and play back the recorded movie using the LCD screen on the camera to view it. You should hear the audio you recorded and the Display icons/text will still appear.
   

If your camera is affected by this CCD issue, the picture will be either extremely distorted as illustrated in Figure A below, or there will be no visible picture (just a blank LCD screen with the display icons still visible) as illustrated in Figure B below.


Camera Figure A

Camera Figure B
Please note:

• The CCD is the part of the camcorder or camera that is used to receive the image from the lens, therefore this issue will only affect the unit's ability to record a picture but the unit will still record sound.
  
• Playback of recorded videos after the CCD issue occurred will result in either no picture or smeared colors on the screen (Figure A).
  
• Playback of recorded videos before the CCD issue occurred will playback fine in the camcorder or camera for both picture and sound.
  

Step 2 - Results: IMPORTANT NOTE: To be eligible for this no-charge service, your product must be experiencing the distorted or blank image problem on the LCD screen as described above. Sony will not provide this no-charge repair for product that is not exhibiting this issue or that has failed due to the abuse, misuse, or neglect of the product after its original purchase at retail.

After following the above troubleshooting steps, does the image on your camera or camcorder match Figure A or Figure B above?