I've had my t mobile dash for awhile now and had no problems at all. all of a sudden, I was at home texting one night and decided to turn my dash off because i got tired of getting called in the middle of the night by my friends prank calls. when i woke up and tried to turn it on the screen stayed black. it will not power on for anything, and i made sure it was fully charged and even tried a new battery. If anyone knows how i can fix this problem please let me know.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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for sending text messages : 1.go to your message settings and check the message center number to see if it is correct 2. call to your network operator customer care 3. request the message center number... 4.note it down 5. go to message settings>message center number 6. insert the number which is noted by you and save it
We had this same problem after my brother hooked up jumper cables backwards. We had to replace computer boaord under the driver side dash. I can't for the life of me remember the name of it. lol But someone who can hooked that up and get the codes can tell you if it needs to be replaced. I found mine on ebay....they are Hard to find!
Try to hard reset your mobile it will store your mobile to factory setting. To perform a hard reset 1. Remove the battery from the device to
power the Dash 3G off. 2. Reinsert the battery, DO NOT power back on. 3.
Press and hold the Volume Up button. 4. While continuing to hold
Volume Up, press and hold the (red) Power/End button. 5. A
multi-color screen (boot loader) will appear, continue to hold both
keys. 6. The reset screen will appear (a grey screen with blue text). 7.
Press Send to reset, then Send again when prompted to reboot the phone. 8.
The device will reset and boot to the home screen.
You can not recover lost texts. once gone, they are gone.
Try to get credit from your provider.
To correct issue do a hard reset:
The T-Mobile Dash™ includes a button sequence which can be utilized to perform a hard reset. This method is much more difficult to do but it will perform the reset if the menu options are not available.
Note: Before attempting this procedure make sure to backup your data using ActiveSync. All unsaved data will be lost.
Hard Reset 1. Power the device off by pressing and holding the Power key.
Note: If device is unresponsive remove the battery.
2. With the phone off press and hold both soft keys (The two keys directly under the screen, used to open menus.) 3. While continuing to hold the soft keys, press and hold the Power button for 1-2 seconds. 4. Continue holding the soft keys until you see a message that starts with This operation will delete…. 5. Release the soft keys.
Note: If you see the standard boot up screen load steps 2 and 3 were not performed correctly.
6. A boot splash screen will appear, followed by a black screen prompting: Press Send to restore factory defaults, Other keys to quit 7. Press the Send key. 8. When prompted to powercycle device, select Ok
Note: Once the hard reset is performed it could take up to a few minutes to completely boot back up. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
I had the exact same problem a week or so ago. Customer service simply had me take out my battery and leave it out for a few minutes and then put it back in and turn the phone on again. She said that what that does is refresh your phone to the network and it is a good thing to turn your phone on and off on occasion. It solved the problem for me...