I've had my t mobile dash for awhile now and had no problems at all. all of a sudden, I was at home texting one night and decided to turn my dash off because i got tired of getting called in the middle of the night by my friends prank calls. when i woke up and tried to turn it on the screen stayed black. it will not power on for anything, and i made sure it was fully charged and even tried a new battery. If anyone knows how i can fix this problem please let me know.
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You can not recover lost texts. once gone, they are gone.
Try to get credit from your provider.
To correct issue do a hard reset:
The T-Mobile Dash™ includes a button sequence which can be utilized to perform a hard reset. This method is much more difficult to do but it will perform the reset if the menu options are not available.
Note: Before attempting this procedure make sure to backup your data using ActiveSync. All unsaved data will be lost.
Hard Reset 1. Power the device off by pressing and holding the Power key.
Note: If device is unresponsive remove the battery.
2. With the phone off press and hold both soft keys (The two keys directly under the screen, used to open menus.) 3. While continuing to hold the soft keys, press and hold the Power button for 1-2 seconds. 4. Continue holding the soft keys until you see a message that starts with This operation will delete…. 5. Release the soft keys.
Note: If you see the standard boot up screen load steps 2 and 3 were not performed correctly.
6. A boot splash screen will appear, followed by a black screen prompting: Press Send to restore factory defaults, Other keys to quit 7. Press the Send key. 8. When prompted to powercycle device, select Ok
Note: Once the hard reset is performed it could take up to a few minutes to completely boot back up. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
I had the exact same problem a week or so ago. Customer service simply had me take out my battery and leave it out for a few minutes and then put it back in and turn the phone on again. She said that what that does is refresh your phone to the network and it is a good thing to turn your phone on and off on occasion. It solved the problem for me...
i know its hard to belive but you may have cracked the screen by just
bumping into something its a common problem with large screen phones i
have tha same problem, you could buy a new ascreen on ebay have
it installed or try to remember how to use it with out a screen,
besides that if you dont have a protection plan on your phone youde
have to buy a new one, and remember protections plans vary depending on
the phone but are well worth it in case things do go wrong even if its
not your fault
The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up
Utilize your task manager, your phone is a mini PC the more programs you have running in the background the more your battery will drain. Every time you open your text messages or surf the net or use a program like photo contacts it runs until you close it. Going back to your home screen does not close applications you have to use your task manager.