Hi, I really could use some advice. About 2 weeks ago my washer would drain the water but would not spin. I hired a professional who came in and replaced the coupler and the pump. Now I am using the washer and it smells like rubber burning. I notified the same guy and he said it just needs to be worn in. The machine washes, but the rubber smell is awful. Please help. Pat
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Re: Kenmore TopLoad Washer number 4767290
It sounds like he did not install the new coupler correctly. if it is not installed correctly it will rub on itself and burn some of the rubber. it will also make the part fail sooner. the part looks like this.
the rubber piece between the 2 plastic pieces is what is being pinched. the "professional" should redo the job. the coupler only costs him about $5.00 and it only takes 10 minutes to change.
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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer: http://www.searspartsdirect.com/partsdirect/index.action
Enter your model number and you'll see a list of major sub-components with diagrams and parts.
There are a number of Series 80 design washers. You'll need the actual model number to better check for the problem.
First, I'd remove the top agitator (as you've already done), then I'd remove the main agitator.
Under it you will see a clip and what Whirlpool calls a "washer". The "washer has two prongs, one fits into the main agitator shaft drive and the other fits in the lower agitator. If one or the other of the prongs is broken, the agitator most likely wont. I'd also look inside the main agitator to see if the ridges are broken off.
I'd then start the washer on it's smallest cycle and see if the main agitator shaft turns back and forth. If it doesn't and the washer goes through it's drain and spin cycles, the problem is likely in the transmission itself with what they call the agitate gear and / or agitate cams.
Please see the Whirlpool / Kenmore PDF document on installation, maintenance and operation of direct drive washers.