Question about Computers & Internet

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Quick start guide for New Experts

The DO's and DON'Ts of becoming a FixYa TOP EXPERT

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  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,512 Answers

If you are new to FixYa this guide will help you get under way

Some DO's and DONT's for Experts to succeed

1.Before you start answering premium posts, DO read thoroughly the Expert Terms of Service, the FixYa Expert Agreement, the Expert FAQ, and also the Payment Program FAQ. If you have any questions or need advice, ask questions in this post, but if you have not read them, you will be sent there anyway to read them, so PLEASE just read them.

2.Select only fields of expertise that you are an expert in. This will get you started with confidence.

3.Do as many "free" solutions as you can, get used to the process of providing support. This is essential to make it in the Premium system

4.Don't try and provide answers about things you do not understand. Its simple. It is all about experts. If you are a good problem solver, then there is a huge future for you here. Please refrain from trying to answer questions you have no knowledge of.

5.Jump on as many chats as you can, but READ THE CUSTOMERS PROBLEM FIRST. Only open those you have some experience on. This is what the client is expecting when you come on line.

6.Ask for reviews of your postings from other Top Experts , then take on board any advice tendered. They will always give you a fair and reasonable answer, so please don't then become offended if you are told your solutions need more work.

7.Do not abuse or discredit other experts solution. There will always be opinions on who is right and wrong, but keep it technical and directly based on the problem/solutions given. Just engage in conversation using the ASK feature, and try to sort it out. If it gets messy, then go to the lounge for open discussion if you feel that a wrong must be corrected or you want more opinions.

8.Do not engage in "place holding" tactics with one liner no solution content answers. You may think that there is an advantage to be gained by this, but in reality there is not. The client will just pass over any place holding posts, in turn ignoring any future comments you may have, making it harder to get accepted for a premium job.

9.If you are noticed using illegal tactics in the pursuit of Premium Payments, you may be ASKED about it by another expert, this "ASK" then goes into the rank and file with the other free jobs, so everyone gets to see it. That is unless of course you answer in defence of your activities immediately.

10.Use understandable polite English only. If your spelling, vocabulary or grammar is not good, it may become very hard for people to clearly understand your solution, or you to correctly understand their problem. Use a spell checker plugin that checks as you type. SMS TXT speak, shortened words, and acronyms are hard for most people to understand so do not use them. If you have problems here, it may mean contributing to premium posts where customers are paying is not the place for you. We all learned English at some point, so just learn some more if you find communication difficult in the solution threads.

11.Cutting and pasting from copyrighted websites is strictly forbidden. Although the solution to a problem may not have a copyright on it, the body of work written describing that solution does have a copyright to the producer of the work. This sort of practice is plagerism and will lead to IP banning, particularly when you have cut and pasted word for word from another website. your solutions must be in your own words as detailed in the Expert Terms of Service. Public forums are often wrong and just opinion, and in some cases are not copyrighted, but you should check before using info from these sites.

12.Do not give out your personal details, email, IM address or contact info. Admin have forbidden this practice and banned people for doing it.

13. If you want to post a tip then go to My Products page or browse to the product support page,select the product you wish to write a Tip about, then scroll down and click on "Post a new tip for this product". You cannot edit them once posted so it is a good idea to use a word processor to edit it first. DO NOT cut and paste copyrighted material. Be aware that tips will also fetch you votes or ratings so post a good tip and increase your rating..

14.If we all work to a set of standards to maintain the integrity of solutions then great things will come.

Posted on Jul 21, 2008

  • Jennifer Muniz Oct 11, 2011

    thank you that was very good advice appreciate the respect your suggesting hope we all take acount of it

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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Quick start guide for New FixYa Experts


If you are new to FixYa this guide will help you get under way

Some DO's and DONT's for Experts to succeed

1.Before you start answering premium posts, DO read thoroughly the Expert Terms of Service, the FixYa Expert Agreement, the Expert FAQ, and also the Payment Program FAQ. If you have any questions or need advice, ask questions in the Experts Lounge, but if you have not read them, you will be sent there anyway to read them, so PLEASE just read them.

2.Select only fields of expertise that you are an expert in. This will get you started with confidence.

3.Do as many "free" solutions as you can, get used to the process of providing support. This is essential to make it in the Premium system

4.Don't try and provide answers about things you do not understand. Its simple. It is all about experts. If you are a good problem solver, then there is a huge future for you here. Please refrain from trying to answer questions you have no knowledge of.

5.Jump on as many chats as you can, but READ THE CUSTOMERS PROBLEM FIRST. Only open those you have some experience on. This is what the client is expecting when you come on line.

6.Ask for reviews of your postings from other Top Experts , then take on board any advice tendered. They will always give you a fair and reasonable answer, so please don't then become offended if you are told your solutions need more work.

7.Do not abuse or discredit other experts solution. There will always be opinions on who is right and wrong, but keep it technical and directly based on the problem/solutions given. Just engage in conversation using the ASK feature, and try to sort it out. If it gets messy, then go to the lounge for open discussion if you feel that a wrong must be corrected or you want more opinions.

8.Do not engage in "place holding" tactics with one liner no solution content answers. You may think that there is an advantage to be gained by this, but in reality there is not. The client will just pass over any place holding posts, in turn ignoring any future comments you may have, making it harder to get accepted for a premium job.

9.If you are noticed using illegal tactics in the pursuit of Premium Payments, you may be ASKED about it by another expert, this "ASK" then goes into the rank and file with the other free jobs, so everyone gets to see it. That is unless of course you answer in defence of your activities immediately.

10.Use understandable polite English only. If your spelling, vocabulary or grammar is not good, it may become very hard for people to clearly understand your solution, or you to correctly understand their problem. Use a spell checker plugin that checks as you type. SMS TXT speak, shortened words, and acronyms are hard for most people to understand so do not use them. If you have problems here, it may mean contributing to premium posts where customers are paying is not the place for you. We all learned English at some point, so just learn some more if you find communication difficult in the solution threads.

11.Cutting and pasting from copyrighted websites is strictly forbidden. Although the solution to a problem may not have a copyright on it, the body of work written describing that solution does have a copyright to the producer of the work. This sort of practice is plagerism and will lead to IP banning, particularly when you have cut and pasted word for word from another website. your solutions must be in your own words as detailed in the Expert Terms of Service. Public forums are often wrong and just opinion, and in some cases are not copyrighted, but you should check before using info from these sites.

12.Do not give out your personal details, email, IM address or contact info. Admin have forbidden this practice and banned people for doing it.

13. If you want to post a tip then go to My Products page or browse to the product support page,select the product you wish to write a Tip about, then scroll down and click on "Post a new tip for this product". You cannot edit them once posted so it is a good idea to use a word processor to edit it first. DO NOT cut and paste copyrighted material. Be aware that tips will also fetch you votes or ratings so post a good tip and increase your rating..

14.If we all work to a set of standards to maintain the integrity of solutions then great things will come.

on Jul 22, 2008 | QuickStart PC Cleaner XP (798936829016)...

1 Answer

How do I become a fixya expert and make money


To become a Fixya expert all you have to do is answer questions and help others with their product problems.

As far as making money, Fixya experts no longer recieve compensation for solving problems. The service was discontinued a few years ago.

Hope that helps!

Jan 03, 2014 | FixYa Service

1 Answer

How to earn more score and what is score how do u earn it


Each question or problem posted on FixYa earns the person who provides a solution from 1 to 3 points. Based on the time in which a question receives an answer and the level of the expert who answered it, a different amount of points are awarded.

The Expert Leaderboard displays the Top Ten Experts of the current week. This competition runs from midnight on Monday to midnight on Sunday GMT.
Experts are ranked based upon their score. An Expert's score is simply the number of points he has earned that week. Points are earned by solving problems, receiving positive ratings, and answering questions in a timely manner to earn 3 point solutions.
The ten Experts with the highest score that week will be shown on the leaderboard. The Expert with the highest score that week will earn a Top Expert achievement badge to wear on their profile.

Oct 03, 2012 | FixYa Service

2 Answers

What do you have to do to become a Wiz in FixYa? I am new and have put in 41 solutions but am still at Master status. When will I be a Wiz and how long until I am a premium expert?


Rank Average Rating Minimum Number of
Solutions Posted guru.gif Guru 85% or higher, 5 votes minimum. 50 wizard.gif Wiz 80% or higher, 5 votes minimum. 30 master.gif Master No Ratings Required 10 expert.gif Guide No Ratings Required 5 nonexpert.gif Apprentice No Ratings Required Rank Average Rating Minimum Number of
Solutions Posted guru.gif Guru 85% or higher, 5 votes minimum. 50 wizard.gif Wiz 80% or higher, 5 votes minimum. 30 master.gif Master No Ratings Required 10 expert.gif Guide No Ratings Required 5 nonexpert.gif Apprentice No Ratings Required You need to visit the Expert FAQ's section to get answers to this, link is http://www.fixya.com/FAQexp.aspx

but here is an extract:

Ranks are calculated by dividing the total value of the ratings cast on an Expert's Solutions by the Expert's number of rated Solutions. Unrated Solutions, Premium ratings, and Live Chat ratings are not factored into Experts' averages.

Rank Average Rating Minimum Number of
Solutions Posted guru.gif Guru 85% or higher, 5 votes minimum. 50 wizard.gif Wiz 80% or higher, 5 votes minimum. 30 master.gif Master No Ratings Required 10 expert.gif Guide No Ratings Required 5 nonexpert.gif Apprentice No Ratings Required
Wizz needs 80% or higher ranking, 5 votes minumum and 30 solutions minimum.

The help screens are good so just have a look around and you'll find out lots.
Rank Average Rating Minimum Number of
Solutions Posted guru.gif Guru 85% or higher, 5 votes minimum. 50 wizard.gif Wiz 80% or higher, 5 votes minimum. 30 master.gif Master No Ratings Required 10 expert.gif Guide No Ratings Required 5 nonexpert.gif Apprentice No Ratings Required

Rank Average Rating Minimum Number of
Solutions Posted guru.gif Guru 85% or higher, 5 votes minimum. 50 wizard.gif Wiz 80% or higher, 5 votes minimum. 30 master.gif Master No Ratings Required 10 expert.gif Guide No Ratings Required 5 nonexpert.gif Apprentice No Ratings Required

Aug 22, 2011 | FixYa Service

1 Answer

Chrome.exe - Corrupt file


REFERENCE TO RESOLUTION

Web site support specialist

Website support specialist provides the regular functionality of network resources. The support specialist performs several functions. First the support specialist makes available details required to make website navigatable. For example, the resources either written materials that are displayed on websites guide tours to member visitors is made available by site experts. The support specials continue to produce resources required as the site is in functionality. Duration ally, the support specialist sends resource media to members deriving resources from site about status of participation. For example, newly created membership to websites acquires welcome messages from the support expert as curtsey amongst several signifances. The site support experts communication to member account holders is professionalism to sustenance the business relation with clients that derive resourcefulness from structures. Support experts communications with member account holders makes available resource assistance either also mentioned as providing contact details to sustain the relation between each entity with the network structures. Second, the support expert's responsibilities are several mentioned. The experts continue to observe the structures from which productivity is derived. Condition situations that require amongst several expectations computer networking telecommunications sites, notifications about the status of events least achievable by member account holders that are outside the entity establishment that provides resources to make available by the site support experts. The support expert makes available news bulletins amongst several mentionable details that are expected from the establishment also to be made available to member account holders for resourcefulness among several mentionable reasons of which professionalism is inclusive. The website support expert is another member of the establishment structure of entities that provide computer networking resources. Network support experts are recognized as an entity from which account holder requests are made achievable. The support expert performs responsibilities least similar to any experts the comprise the networking structures also recognizable as an expert entity from which resourcefulness is derived. Account holders are capable of communicating about resource issues to the support expert to attain professionalism. For example, the website support experts continues to makes resources available as professional responsibility. On the alternate, resources requests from the account member of visit are as much welcomed communications. The most likely tasks observable of the website support experts are several. First, the support expert becomes the entity contacted with restoration conditions experiences with resources from computer network structures. For example, each website makes available most details of the support experts as initial guide to attain membership. Contact details to the website acquire resources usually to from the support experts. Throughout the entire website experiences, visit members of websites deriving resourcefulness achieve relations from the support expert. Computer networks provide resourcefulness in interconnectivity devices with rubric to achieve success. For example, the electric mainlining structure is complementary to the communications achievement on sites. The initial contact is upon becoming member to a website is with email of the experts supports. Usually as guide experts to made achievable complete adjustment either as familiarization to the resources required from the networks. The most obvious reference known of the support expert to networks is deriving retire functionalities with member accounts. The support expert's most resourceful talent beyond regular responsibilities is providing restorations. The support expert's relations are predicted with type of network structures. For example, commercial websites derives extensive resourcefulness either as providing resources to an extensive clientele with several relation responsibilities. Support experts responsibilities become considerate in volume resources with several requirements. The network support expert's responsibilities in detail within an establishment of structures. First, the support requirements from clientele are communicate issue requests to responsible entity. Issues requiring resolutions are emailed telecommunicated to the website support expert

Feb 24, 2011 | Google Chrome

1 Answer

Themost error code eo1


Website support specialist provides the regular functionality of network resources. The support specialist performs several functions. First the support specialist makes available details required to make website navigatable. For example, the resources either written materials that are displayed on websites guide tours to member visitors is made available by site experts. The support specials continue to produce resources required as the site is in functionality. Duration ally, the support specialist sends resource media to members deriving resources from site about status of participation. For example, newly created membership to websites acquires welcome messages from the support expert as curtsey amongst several signifances. The site support experts communication to member account holders is professionalism to sustenance the business relation with clients that derive resourcefulness from structures. Support experts communications with member account holders makes available resource assistance either also mentioned as providing contact details to sustain the relation between each entity with the network structures. Second, the support expert's responsibilities are several mentioned. The experts continue to observe the structures from which productivity is derived. Condition situations that require amongst several expectations computer networking telecommunications sites, notifications about the status of events least achievable by member account holders that are outside the entity establishment that provides resources to make available by the site support experts. The support expert makes available news bulletins amongst several mentionable details that are expected from the establishment also to be made available to member account holders for resourcefulness among several mentionable reasons of which professionalism is inclusive. The website support expert is another member of the establishment structure of entities that provide computer networking resources. Network support experts are recognized as an entity from which account holder requests are made achievable. The support expert performs responsibilities least similar to any experts the comprise the networking structures also recognizable as an expert entity from which resourcefulness is derived. Account holders are capable of communicating about resource issues to the support expert to attain professionalism. For example, the website support experts continues to makes resources available as professional responsibility. On the alternate, resources requests from the account member of visit are as much welcomed communications. The most likely tasks observable of the website support experts are several. First, the support expert becomes the entity contacted with restoration conditions experiences with resources from computer network structures. For example, each website makes available most details of the support experts as initial guide to attain membership. Contact details to the website acquire resources usually to from the support experts. Throughout the entire website experiences, visit members of websites deriving resourcefulness achieve relations from the support expert. Computer networks provide resourcefulness in interconnectivity devices with rubric to achieve success. For example, the electric mainlining structure is complementary to the communications achievement on sites. The initial contact is upon becoming member to a website is with email of the experts supports. Usually as guide experts to made achievable complete adjustment either as familiarization to the resources required from the networks. The most obvious reference known of the support expert to networks is deriving retire functionalities with member accounts. The support expert's most resourceful talent beyond regular responsibilities is providing restorations. The support expert's relations are predicted with type of network structures. For example, commercial websites derives extensive resourcefulness either as providing resources to an extensive clientele with several relation responsibilities. Support experts responsibilities become considerate in volume resources with several requirements. The network support expert's responsibilities in detail within an establishment of structures. First, the support requirements from clientele are communicate issue requests to responsible entity. Issues requiring resolutions are emailed telecommunicated to the website support expert's address. Each method chosen as means to relate has processes to attain success. For example, email is the most available method to relate on computer networks least encountering external resources. Each website usually provides the feature that allows similar functionality of message relating especially with resourcefulness issues to support experts. The feature mailing expectations are several. First, when issues are encountered about the resources provided becomes communicated to the site host with feature mail structures. Messages delivery with the features on the website is on two fronts where for example the support experts make available resources to clientele members. Mail resources are resourceful to account holder to relate to the site providers either several conditions. The mail box on websites becomes suggestion box to improved networking structures. Also, the mail box is the means to keep update about website resources. Amongst several means to relating on website mail boxes are communicating to attain restoration functionalities always common.

Feb 24, 2011 | Computers & Internet

3 Answers

How do i Gain a BRAND EXPERTISE?


To become a brand expert on Fixya, you need to answer questions related to the brand you would like to be an expert in.

For each answer you will earn a point for that brand. After 100 points you will become a brand expert. In addition 300 points and you can become a category expert. You can view your progress by signing in and checking the dashboard on the right side of the page.

For more info on the dashboard, check out:
http://blog.fixya.com/information-and-tips/fixya-features/fixya-features-the-fixya-dashboard/

Hope that helps!

Jan 05, 2011 | FixYa Service

1 Answer

My tsst corp cdw/dvd ts-h492a dose not recginize dvd-r help


This could be due to various reasons. First check whether the inserted dvd-r is working with any other system? if yes, Clean the drive lens using lens cleaner CD/DVD. Still you are facing the problem, then there could be a problem with the lens allignment and need to repair the same with the help of local expert engineers or nearest service center experts or buy a new Drive if repairing cost is more than the new one.

Revert back for more assistance and give your valuable feedback/rating for the soluton provided.

Thank you for using Fixya.

Mar 01, 2010 | Samsung TS-H492A/RSWN CD-RW/DVD-ROM...

1 Answer

What is FixYa about? How can I contribute? Will I get paid for it?


Fix Ya is all about helping consumers troubleshoot the problems they encounter with their gadgets and devices. In their words, they say they provide “free tech support and technical help for gadgets, electronics equipment and consumer products.” Just a few weeks ago it was announced that Best Buy and Geek Squad would be partnering up with FixYa. Instead of bringing your computer in to Best Buy to get it fixed, you may be able to ask your question on FixYa and have it answered for free.
Who Answers Your Questions? If you’re wondering who it is that provides expert advice for the devices you own, it’s a team about about 30,000 different contributors. These contributors are average people like you who happen to know a little something about gadgets. Anybody can can suggest a solution for a problem that someone has posted, and then the community of FixYa rates the solution given as either “inappropriate,” “thanks for trying,” “helpful,” or “FixYa!” which is the best.
fixya.jpg Topics covered… You’re not going to find answers to your question about which brand of ketchup you should buy or what the best place to eat in San Francisco is. What you will find though is a huge list of different manufactures who make gadgets, electronics, and consumer products like Acer, Compaq, Epson, IBM, Insignia, Motorola, Panasonic, and more. In all, there are over 800,000 different consumer products covered.
Signing up for an account FixYa is free, unless you want “Premium Assistance” in which case it will cost. But then you’ll be guaranteed to get an answer via a post or Live Chat.
Features Other features at FixYa include:
  • WikiManuals – product guides written and edited by FixYa users
  • Experts Lounge- where FixYa experts meet to share what’s on their minds
  • Repair Directory – for locating a repair service near you
  • Manufacturer directory – for finding a specific manual and/or products
Becoming an expert: Anybody can become an expert by filling out a form found here, and you can even get paid. Of course not everybody is an expert in every field, so you just let them know which areas you’re an “expert” in.
Searching for Answers Searching for answers for your products is simple because everything is broken down into brands and then products. On their homepage on the bottom right you’ll see a list of brands broken down in alphabetical order. I clicked on Garmin, then I was able to browse through the list of different Garmin products to find the unit I own, the Garmin Nuvi 660. Once I found it, I could click on and then do the following:
  • search the Garmin Nuvi 660 GPS receiver knowledgebase
  • view problems/questions that have solutions
  • view problems/questions that don’t have a solution yet
  • post a new problem
  • subscribe to the product page via RSS
  • view tips and tricks (one tip in particular which explained how to do a full reset to original factory status was helpful)
  • view the WikiManual (if available)
  • See manuals and guides (if available)
  • View product specifications
  • View contact information

Oct 29, 2009 | FixYa Service

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Open Questions:

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Facebook has turned our account off this morning even though we have complied with every request. Here is a text conversation between my Mother and myself as i asked her to contact Facebook for us: Mom: FB has removed any and all things under your old listing, searched for HHH and lots of names came up using name (first) JJJ but none of them you. They even removed you and Beth's name from my friend list and any thing posted from there. That is going above and beyond rules, that is just plain dictatorship. I will post something on my site and see if they let it run ME: contact them please first and ask whats what? Mom: Okay I only get that "you need to re-apply" answer Me: my screen says "Thanks for your help we'll look at the documents you provided and get back to you if we have questions" Me: • this after corresponding with them (guy named 'Jesse') everyday for past week • I uploaded our drivers licenses • told them why we wanted joint account (my Parkinsons) • they said we had to split it up so Beth said she'd start new • I put in my name BUT would not allow "J" • or • J • so I ended up having to spell it Jjj • and it worked ... for a day • so this morning it asked me to load more IDs (which I did) • and I explained to them I have long name that NO ONE uses • and that "J" is what I have been called since wee'un I have done all they asked Mom: Put in your full name Me: • too late to try • I already out that in and gave them IDs (MY parkinson's medical alert, my USAA Insurance card and homeschool ID) • just in case - here are copies of what I sent

Mar 30, 2017 | Facebook Computers & Internet

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