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My Creative Zen MP3 Player has a message that reads: Firmware Problem. I have pressed the Reset button but it comes ua again. My computer doesn't acknowledge that the Zen is plugged in so I can't access it.

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Sounds like you will need to send it in to Creative to have them reload the firmware or update it. If the computer would recognize it, you could probably do it yourself but Creative will be the easier option. You should have their number in your manual or paperwork, but if you need it, just let me know and I will get it for you. If you need anything else, let me know. good luck

Posted on Jul 21, 2008

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Remove battery and put it back, you need to upgrade firmware.

Posted on Jul 21, 2008

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Yes, it looks like you need to reinstall the firmware. Try a different PC and see if gets recognised, if not you may have to take it in for servicing..

Posted on Jul 21, 2008

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2 Answers

Creative Zen Firmware Problem


press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

Nov 27, 2008 | Creative Labs Zen Digital Media Player

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Creative Zen Firmware Problem


There's an updated firmware download: Firmware 1.32.01. Try downloading that.

Aug 13, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Creative ZEN 8 GB has Firmware Problems


Try uninstalling Windows Media Player version 11 from your computer before trying to reload the firmware. It works wonders.

Aug 12, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen


I would call creative labs and ask them whats the problem because you could of got a defected zen.

Jul 21, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative Zen Firmware Problem


about this issue of creative zen wherein the device is not booting up to the normal os. and is not being detected by your computer, and giving you options to clean, reset, and format. my brother and i own creative zen, my brother own zen 4GB and i own 16gb. i don't have any problems at all. but my brother does. what i did is i just download the firmware version of my brother's zen that is missing which is version 1.03.04_0.6.1. unfortunately you will not find this firmware version at creative website.
i checked a website and i found this.
it's at http://drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/Creative-ZEN-4-8-16-GB-Firmware-10304.shtml

just perform this steps and you're good to go.

1. download the firmware for your zen.
2. connect your zen to your pc.
3. run the executable file (firmware).
4. just follow the on-screen instructions on your computer and you're good to go.

hope that this step will help you guys out.

if you have any questions about fixing this kind of problem. or if this step won't help you.
email me at john.yapchapco@gmail.com

i'll be more than happy to help you guys with this kind ok issue.
god bless and enjoy listening to your favorite music.

Jun 30, 2008 | Creative Labs Zen Micro MP3 Player

5 Answers

My Creative Zen 4GB MP3 Player is just not turning On


I had the exact same issue and this is how i fixed it.
go to the zen website and download the latest drivers.

  1. Turn off your player.
  2. Disconnect your player from your computer.
  3. Press and hold the Play/Pause button. Continue to hold the button while you perform steps 4 and 5. If you accidentally release the button, start the procedure again.
  4. Gently push a straightened paper clip into the Reset hole.
  5. Slide the On/Off switch towards the USB port and hold until the display lights up. The Recovery Mode screen appears with four options: Clean Up, Format All, Reload Firmware, and Reboot.
  6. Select Reload Firmware, followed by Yes.
  7. Connect your player to your computer.
  8. Double-click the downloaded file and follow the instructions on the screen.

May 31, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

13 Answers

Creative Zen Firmware Problem


press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

Sep 29, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Can't reinstall Firmware


It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

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