When I sending or receive a fax the machine bleeps and a message appears on the lcd screen (replace handset) and when receiving it says (conection error) we have checked the line is ok and the handset is down. Nothing will stop the bleeping we have to turn it off at the wall to stop any ideas?
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The document does not feed into the machine. Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43). You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a fax. The machine does not send anything. Check that the document is loaded face down. Send should show up in the display after it dials. Check if the machine to which you are sending can receive your fax.
Could the message be reading "TAD"? If you have an answering machine hooked up anywhere on the same line as the fax, you need to refer to page 16 of your manual. Set your answering machine to 2 rings and de-activate the toll saver mode. If you have a dedicated fax line without the TAD, set your fax recieving mode to fax only by pressing the MODE button under the LCD display untill fax only isindicated
First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.
If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)
1 Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)
If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to TAD:ANSWER MACH.