Hi George. It didn't work. I took the unit to the Best Buy Geek Squad and asked them to refit the HD in a new case. This maker is called Rocketfish.
Back at the computer, I got the same error message, this computer does not recognize inserted disc. I tried first aid and it responded there is need to repair the volume source disc, that is, the HD backup itself. So, I'm stuck with having to diagnose the drivers to see if they're functioning and then getting retrieval software, or sending it off to a Best Buy lab. I should be in the poorhouse before this is over. But, thanks for trying. Abram
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If you're getting power but no lights either the My Book circuit board or the drive circuit board has failed. Either way avoid Best Buy and Geek Squad, I have heard way too many customer complaints about both when it comes to data recovery lately.
First stop in at your local PC shop and ask the techs there to remove the drive from your My Book and test it in a new enclosure. If it works there, you're done, buy the enclosure.
If that fails and the drive is at fault, reply back with your location(Country, State and City) and I will refer you to an actual data recovery pro near you for data recovery.
If the drives are actually damaged then $400 is a fair price to retrieve data from them.
However if the problem is power related there is a reasonable chance you can get them up and running cheaper by moving the drives into new enclosures. If that fails then you will need a data recovery pro with specialized equipment to assist you.
Take the drives to an actual computer shop, no offense but I have yet to walk through the door of a Best Buy and meet anyone in their tech department with any noteworthy level of skill and this type of work requires an engineer or high level technician. Have the techs at the computer shop test them in new enclosures and if they work, buy the enclosures, problem solved.
If they don't work in the new enclosures and you decide it is worth $300-$500 to have them recovered let me know and I can refer a far better facility than Geek Squad to assist you with that type of recovery.
I can help you with that, you will need a data recovery pro to attempt to retrieve your data. Unfortunately Geek Squad really isn't equipped to do that. If you reply with your Country, State and City I will direct you to an appropriate Pro nearest your location.
if its your motherboard that crashed then ther is no problem with your hard disk. connect your hard disk to any other computer and you can access all the files in it.
if it is your harddsik that crashed then try recovery utilities like western digital data storege manger or any other disk recovery tool available for free. if still it fails then you can recover your data if you hand over your hard disk to the nearest service centre. but recover from a hard disk only if its very valuable. thay will charge you per MB of data recovered
The clicking and running noisy is a bad sign. The actual drive in the unit has failed. Sometimes the controler board in the external case goes and you can simply replace the case for $10 online and be up and running. I'm a data recovery expert. If you have irreplacible data on the drive that you need recovered let me know. I'll recover the data for you I have all the required equipment. The only thing you need to pay for is the exact same make and model of the internal HD in the case and postage both ways. I'm retired and I do this for a hobby now. Let me know if you need me services. Hope you find this helpful. My e-mail address is firstname.lastname@example.org if you want to send me your number and we can discuss the procedure.
Remove the actual hard drive from the case. Purchase a new external usb case for the drive. You can find them on the web from 7 to 29 dollars. Make sure you buy the right case for the drive 2.5 or 3.5 inch E-IDE or SATA ect. Install the hard drive from the old unit in the new case and you should be back on the road in no time.. Hope this was helpful....
Hi Blue Spanky, Yes, Geek Squad® offers data recovery services.There are three levels of data recovery, dependant upon the condition of your hard drive.These services are offered on a carry-in basis.Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®. Thank you, Jason, Go Ahead.Use Us.
It sounds like your hard drive is damaged my friend. Hard drives are very, very dilicate pieces of machinary. The disk is paper thin and any sudden jarring, especiaiy dropping it creates a warp in the drive. Unplug it to prevent further damage.
Don't worry in many cases you can have the data retrieved from your hard drive by using this online company that I highly recommend: