You can use Magic Jack customer care at
http://www.magicjack.com/2/customercare.asp
I talked to 3 operators. The long and the short of it is that they had me:
1. remove a Majic Jack related folder from an applications folder
2. insert MJ1 and MJ2 in the Windows Firewall exceptions
3. format the Majic Jack software "drive"....and then install an upgrade.
Based on this, I think the problem crops up in the Majic Jack software. So far, it has fixed my problem, though I've not made a long call yet.
I found the Majic Jack operators very helpful. Be sure to have them step you through this.
Good Luck!
Amy
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