My Garmin works until I put in the location, and then when it goes to the accessing the sattelite screen, it stops. I can do everything else---access attractions, favorite locations, etc. Help, please!
Thanks, Elaine Meisner
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: Is not able to access the satellite
Update your unit. Garmin has this problem where you try to enter a location before it acquires satellites. It is very noticeable on the Garmin Nuvi 650 also. Another thing you can try is wait for it to acquire the satellite and see if you don't get up and running. In some cases, it can take up to 4 minutes to acquire satellite information. If this is also your case, updating the firmware to 6.10 should fix that also.
To find what your firmware version you have, click on the TOOLS icon (wrench), click on SYSTEM, ABOUT (bottom of your screen). Anything less than 6.1, you'll have issues.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Nearly every day there's a question asked by Garmin Nuvi satnav owners as to how to change or remove their PIN which they have forgotten. Ideally you should use a PIN that you will never forget or save it somewhere you can get access to it again if you do forget it. However we all make mistakes and so a lot of users end up on this website looking for a solution. 1. When you set your PIN you get an option to set a Security Location. When you set this your satnav must have satellite reception. When you forget your PIN you go to your Security Location and the satnav will start up without you having to enter the PIN, provided you have a satellite connection. As you cannot see the signal strength bar until you get past the PIN entry screen you won't know if it has accessed satellites or not so you need to give it a while. Also as GPS is not one hundred percent accurate you may need to move around five to ten metres in a gradually widening circle from the security location. This gives you a better chance of getting the exact spot. If all is well your satnav should open but the PIN is still set. To remove the PIN when you get your satnav started
Then press SETTINGS (or LOCALE on some models which don't have the SETTINGS icon)
Press GARMIN LOCK ON
Your PIN is now removed. If you want to set a new PIN
Then press SETTINGS (or LOCALE on models that don't have a settings icon)
Press GARMIN LOCK OFF
Enter your new PIN
You then get the option to set a new security location. Again be sure you have a satellite connection.
2. If you have forgotten your PIN but either have not set a security location or forget where it is the only option is to return it to Garmin to get it removed. You must send proof of ownership along with the satnav if you're returning it as the PIN is there to protect satnav owners from thieves. If you need to return the satnav to Garmin you can get their contact details at http://www.garmin.com/garmin/cms/site/us/support/supportcontact
Power the GPS down for a spell, maybe an hour or two, overnight if possible. This will clear the memory and then power it up again, let it reboot. Make sure the GPS has a clear view of the sky or use an external antenna so the GPS can gather satellite data. Also do not press the buttons many times as this can confuse the GPS and make it "lock" up.
Holding the satellite signal strength indicator icon (upper left hand corner of screen) for a few seconds with your finger brings up a visual display showing signal strength of various satellites, accuracy, speed and elevation.
From a cold start - I too have experienced 2 to 3 minute wait times for satellite aquisition, so I would presume this is a normal. I own three different Garmin units apart from the 765T and satellite aquisition times vary on all three, most aquire satellites in under 4 minutes. Traffic on the other hand seems to take a while to load as this is dependent on availability in your area.
There should be a small reset switch on the back of most garmin gps units. with the unit on, depress the reset switch with a pen tip or small object until the unit shuts off and restarts. It may take a little longer to pick up the satellite but it will reque the unit and unlock the navigation screen.
If you are sure no one has tampered with it and entered a HDD password and it is not prompting for a password then it is most likely a HDD failure. It is possible the BIOS will still recognize the HDD. Try disconnecting and reconnecting the HDD if you can access it there should be screws on the bottom marked with a cylinder symbol.
It fixed my garmin Nuvi 660:
With the unit off press firmly on the upper left hand corner of the screen with the tip of your finger.
2. Press the power button.When you see the screen light up let go of the power button but continue to press on the upper left hand corner of the screen until you receive the message "Do You Really Want to Start Up In Maintenance Mode?"
3.Say Yes and then select the third Option "Clear All User Data" and then say Yes.
4.The unit will then start up and ask you to set some preferences.
5.Once the unit is on the Main Menu please sit it in a safe place outside with a clear view of the sky for about 10 minutes and let it lock on to the satellites.
Have you tried a Master Reset? It may help, but it WILL ERASE ALL OF YOUR FAVORITES. To do a Master Reset, turn the unit off. Press and hold the bottom right of the screen, then press and release the power button. Keep pressing the screen until the unit asks if you are sure you want to reset. Follow the prompts.