We have had this toaster for several years, so it is out of warranty. It intermittently has a problem where all the lights on the electronic display go dark. I can push down the lever and the wires inside get hot, but of course I have no idea how long in will toast. It usually pops us long before the item is toasted. After doing this one or more times, the lights come back on and it works normally for a while, but over time these episodes are becoming more and more frequent. I really hate throwing appliances away, so I would like to get this toaster to be reliable again.
Your problem sounds like there is a poor connection somewhere. If you can open up the appliance check all the wire connections going in and out of the electronic display unit. If there are no obvious connection problems, try unplugging wire connectors and re-plugging them back in. If you have any sprays for connections with switches and circuitry you can use them as well. The screws holding toasters together are usually on the bottom, hidden by the rubber grips or some other clip. DO NOT plug the toaster in while it is pulled apart!
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Be sure to unplug toaster first. While inverting your toaster, depress the toaster lever(s) and shake toaster to clear all bread crumbs. It can take up to several minutes of shaking to clear them completely, however, the key is to depress the toaster levers down at the same time. Also, remember to remove bread crumb trays and empty regularly, as the trays are too shallow and allow crumbs to build up quickly, thereby blocking the "locking mechanism" of the lever(s).
If after cleaning your toaster out thoroughly, the levers still won't remain depressed, try various outlets throughout your kitchen. Oftentimes, when one GFI (Ground Fault Indicator) trips, several outlets along the same circuit will also trip.
Also, there is a website called Manuals.com, which has a very good database of many manuals for various manufacturers and models of toasters, should all of the above efforts fail.
I did all of the above and fixed my toaster within five minutes. :- )
FYI Oster Toaster Oven: about 18 months ago after careful consideration we purchased a counter top toaster oven for the RV from WalMart. I have a 20+ year old Oster Kitchen Center and found easy access to repair parts a couple of years ago, very pleased.
Last trip out in the RV the timer knob stripped out after what I would describe as a couple of months of light use. Google'd the model in search of a replacement knob only to find many others had "been there, done that". The model is obsolete and no service parts are available.
The Oster customer service rep seemed finished at this point and asked if there was anything else she could do for me. I asked what I, a long time Oster customer, should do with the useless oven. After repeating the question rephrased several different ways she put me on hold.
She returned several minutes later to inform me that as a "one time" courtesy Oster would replace our out of warranty oven with a current model. The replacement unit would have no warranty or support from Oster.
She supplied the model number and gave us an Order #. Looking up the model number and checking reviews I have very low expectations for the replacement. Most comment as to the poor quality and reliability of this current model.
A perfect example of a manufacturer who once produced a quality produce but now sells cheap imported disposable products.
The unit has a one year warranty from the date of purchase. If you're a little bit over the warranty, we'll still work with you on an exchange. The unit can not be fixed it has to be replaced. Please call our customer service line at 800-231-9786. I happen to work in their call center. :)
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I had the same problem with my Kitchenaid toaster which is 4 years old. I called Kitchenaid and they said that this model now has a 5 year warranty and they have replaced the toaster for a new one. What a fantastic company. Try giving them a call.
I work for Black & Decker customer service. Our number is 800-231-9786.
Unfortunately, our products can't be repaired. Please call the above number so that we may determine your warranty eligibility. The oven carries a one year warranty from the date of purchase.
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Kitchenaid does not recommend repair on the toasters, as it is not cost effective for the consumer or company to engage in repair.
I would recommend calling Kitchenaid Customer Service. If the unit is within the 1 Year Warranty, they may replace it at no cost. If the unit is outside of warranty, they may provide discounts on the purchase of a new toaster.
Their toll-free telephone number is 1-800-541-6390.
My egg cooker stopped working, so I took the unit apart. To answer your question, I did not see a fuse inside. One way to tell if it is a power problem to the mother board is to observe whether the LEDs light up or not after pressing the switches. If the LEDs don't light, there could be something wrong with either a power component or a power connection.
In my case, the toaster worked fine. Usually these problems are caused by loose connections. Sometimes it is not obvious where the loose connection is. All I did was loosen and re-connect the wires to the egg cooker and also to the board they came from. I also shined up the toast slide button copper connections with a nail file. This was just a precaution, since the toast slide button had to be working (i.e. it still toasted, just didn't cook an egg).
So far, it seems to be working, but time will tell. If the problem was due to something other than a loose connection, it will happen again.