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Modem and router both say they are connected but both pc's unable to connect to internet.

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Go to your router configuration, usually by opening a browser, then typing http://192.168.x.x, putting the ip address of your router in place of the 192.168.x.x. Once there, make sure that you are connected to your ppoe account. The model of your router would help me to help you better.

Posted on Jul 21, 2008

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Power cycle your devices: modem - router then computer.

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I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

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We_Can_Help@cable.comcast.com

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