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There are 2 possibilities the first is that the button is locked. Some modern microwaves have lock buttons so children do not play with them. To unlock it you can try either holding th "start" button until you hear a tone of hold the "stop/end" button until you hear a tone. If that does not work it means that the button it self underneath of the plastic is broken or blown which means that it must either be repaired or the microwave must be replaced. For the price it may be more cost effective to replace it is the button is broken.
More than likely, the little lever behind the button has broken. You may notice there is less resistance when pushing the button, but perhaps not if your model has a spring behind the button as well. If your handy, you could remove the front panel and take a look at it, but if you dont feel comfortable doing this, it may be equally as expensive to repair this as it would be to buy a brand new one. I'm assuming its out of warranty at this point, but if not, send it back!