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Linksys issues We are having problems connecting to the internet after installing this wireless route...It shows we are connected, but our computers won't connect to the internet.....We have Verizon DSL...and feel the problem might be there.....Can you help?

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  • Yazman8 Jul 22, 2008

    thanks for asking...sorta resolved...we now have wireless internet thanks to your link...however.my question now is------do we have to have one of the laptops directly connected to the modem for the wireless circuit to work?" My daughter's laptop works via wireless...but when I unhook the cable to my laptop...loose the internet.....these are the only 2 comps we have in the house...

  • Yazman8 Jul 22, 2008

    I understand...one way or another..I have to have at least one computer connected directly to the router...Is that correct?



    thanks again for all your help

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It's clear that the router has lost its connection through the modem since there are no computers that can get online through it. Either the router lost the right settings or the modem is not online. have you tried to bypass the router and try the internet through the modem and check the internet connection? What is the brand or the model of the your modem from verizon?

Posted on Jul 21, 2008

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  • Jeffrey Pedimonte
    Jeffrey Pedimonte Jul 21, 2008

    Is your problem already resolved?

  • Jeffrey Pedimonte
    Jeffrey Pedimonte Jul 22, 2008

    since you now have a router that is where you will connect the computer, wired or wireless. If you will wire the computer on your network it should be wired directly to the router.

  • Jeffrey Pedimonte
    Jeffrey Pedimonte Jul 22, 2008

    Yes, if that computer does not have a wireless adapter or if will just go wired on the network then it should be wired directly to the router. But if all of your computers are wireless then none of them should be wired to the router.

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Sometimes, you might face a situation where your wireless icon shows that you are connected to the Internet but you just can't access any websites. What do you do when you face this problem?

This article will show you how you can repair Internet connection when wireless icon shows connected, but unable to go online.

To connect to your wireless network with Wireless Zero Configuration, please click here.


In checking if you're computer is properly connected to the Linksys Router, you will need to perform four steps:
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iii. Checking the IP Address of the PC
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NOTE: To check the computer's connection to the router using Mac, click here. If you are using Windows Vista, click here. For Windows 7 users, learn more here. For Windows 7 users, learn more here.
Checking the Physical Connection to the Router

Make sure that the computer is connected to one of the four Ethernet ports of the router and the modem should be connected to the Internet port. For more instructions, click here.
Checking the LEDs

The Linksys router's LED lights will indicate the status of the connection. After connecting the broadband modem and the computer to the router, make sure that the LED lights are lit up. For more instructions, click here.
Checking the IP Address of the PC

The IP address of the computer is another indication that the computer is properly connected to the router. For instructions, click here.
Pinging the Router

Ping test helps trace the communication between the computer and the router. The computer sends packets to the router and in return the router sends out replies to validate the connection. In this example, our router IP address is "192.168.1.1."

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