I had same exact problem, i search over and over for solution. I even change the auger moter.
here is the solution for this particular problem.....
with the fridge door closed, remove bottom catch tray under ice dispenser revealing two screws, take off screws and slide front trim up to remove, you will have to unplug switch on trim to fully remove, look in top right corner there is black switch the will most likely be loose, this switch is your problem, mine was basically dislodged and the ice dispenser lever was not making contact, i simply zipped tied and siliconed the switch back to its respective place. if yours is making a good connection then the switch its self must be bad, you can test the switch by using the switch from water dispenser side...
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Sometimes the ice will collect, melt, and freeze into a giant headache. If you have the one where you can get ice out of the holding bin inside the freezer, see if the ice bin will come apart from the rest of the dispenser. If it doesn't come easily, get as much ice out of the bin, get a wet vac ready and pour warm water on the ice. It will run through the dispenser. Once things come apart easily, you can take it over to sink and get rid of the ice blockage with warm water, let it dry, reinstall, and check to see if it works. Hope this helps.
We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze
I have a whirlpool side by side. water and ice in front. ice working and water not. the hose is not frozen and it is not humming when you push the water dispenser. It would give us water and quit but now we have nothing.
sounds like the switch tabs are broken off of the switch bracket behind the dispenser front cover. you should hear a distinct click when you oush in on either lever for ice or water if not then that bracket is broken. if you'll look on the very bottom of disp cover you will see 2 slots insert a small flat blade screw driver and pry the cover off then you'll see a white bracket with switches and wiring on it look at the black switches and most likely the little plastic posts that hold them on are broken. the bracket is inexpensive and very easy to repalace. if you have any urhter questions just ask thanks peyton...
On advice from the tech I removed acess door. It was covered by frozen moisture. I removed the motor it was full of water. I verified 120 volts at plug to motor from control by depressing the door switch and ice dispenser lever at same time. The motor ohms out but because of amount of water removed from it I am going to replace it and see what happens.
RECHECK THE CONNECTIONS AT THE UPPER DOOR HINGE WHERE THE ELECTRICAL WAS DISCONNECTED. MAKE SURE ALL THE PINS ARE STAYING IN THE PLUG WHEN YOU CONNECT THEM TOGETHER.
ALSO, BE SURE THE ICE BIN IS PROPERLY INSTALLED.