Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
The external hard drive750gb "MY BOOK" , Western Digital brand I bought from Best Buy does not meet the storage capacity as describe. When I check the storage capacity on my notebook, it stated that the hard drive capacity is only 698 gb.
I call Best Buy help services and they told me that they will charge me $159.99 for home services, $39.99 for store services and $7.99 for phone services to help me install my hard drive. Why are they charging me for these services when the truth is I only have to plug in the USB?
What should I do?
The answer to this question is spelled out by the manufacturer, Western Digital, at http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=615&p_created=1034613413&p_sid=coT55l9j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEsMzEmcF9wcm9kcz0yMjgsMjA5LDIyMiZwX2NhdHM9JnBfcHY9My4yMjImcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9mbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1mb3JtYXR0ZWQgY2FwYWNpdHk*&p_li=&p_topview=1.
The capacity you are seeing is alcuatlly measured in a binary (base 2) system rather than the simplistic base 10 system of 1 GB = 1,000,000,000 bytes. In binary measurement, 1 GB = 1,073,724,841 bytes. Thus, 750 GB in base 10 = 698.47 GB in base 2. You are likely getting the full capacity from your drive, but it is simply being looked at on a different scale.
Go Ahead. Use Us.
Posted on Jul 21, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 28, 2011 | Western Digital External USB 2.0 80 GB...
Jan 22, 2010 | Western Digital My Book Essential 1TB...
Aug 11, 2009 | Western Digital My Book Essential Edition...
Jun 22, 2009 | Western Digital My Book Essential Edition...
May 20, 2008 | Western Digital 320GB MyBook External USB...
303 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: