It could be your browning control is not working or it needs to be moved to a darker setting.
I could not find the instructions for your specific model but in order to achieve uniform browning it is recommended you wait a minimum of 30 seconds between each toasting to allow the control to automatically reset. This could be the problem if the first cycle of toasting completes correctly; you need to wait the minimum 30 seconds before starting a second cycle.
If the product is less than a year old and under certain condition Kenwood will replace.
Contact information: http://www.kenwoodworld.com/uk/Customer-Service/
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