Question about Apple iPod classic MP3 Player

1 Answer

Unknown error (-69)

I'm so frustrated with Apple now!!!!
I purchased my iPod in Dec 2006 and never had problems with iit till now. I have 3059 songs iin my library. A week ago I purchased a purchased a few CD's, and tried to copy them onto my library. Fine. Then synchronising with the iPod: it ran and fully synch'd 1382 songs, and gave me this error message:

"cannot synchroise with "LIVINGSTONE" (that's me) due to an unknow error (-69)."

I have done everything to get my music onto my iPod - rebooting my computer, installing the latest iTunes, re-formating my iPod, all to noo avail. I have wasted way too much time trying to get hold of Apple/iTunes support to get this solved over the phone. To no avail. I have wasted too much time on the web searchiing for solutions!!!!

I'm so pissed off right now. I need to know:

1. what's the solution please?
2. after i solve the problem, how can i move my services elsewhere: i think Apple has become such a monolithic creature that's way too hard to get hold of that I must move my patronage (and all my music) elsewhere.

my email address: livingstonemoyo@verizon.net

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  • Anonymous Aug 14, 2008

    i have the same problem. i recently installed a new ear phone jack/hold button and it seemed to be working fine for about 3 weeks then all of a sudden when i synced it up, it had to go through ALLLLL the files to sync, and then it froze with the dreaded error -69. I have gone through all the suggested steps listed on Itunes (apples) website to no avail. Their suggestion is that one or more of the files have become corrupted and therefore cannot be installed, and hangs. I don't buy it, because it was working fine for one minute and then all of a sudden more than half my files are corrupted? Plus I tried to sync it up with my work computer and had the same problems, so according to Apple, both my work computer and my home computer corrupted my itunes library at the same time. Hmmm do ya think?!?!

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  • 44 Answers

Thanks for the message we can definelty help you on this. It sounds like to us that you might have a Hard Drive Issue needing repair. We can definetly have this repaired for you if you would like. Please give us a call at 661-619-5928 or Email us at sales@ipodrepairz.com We look foward to your Business and also repairing your iPOD..


Thanks Again
ipodrepairz

Posted on Sep 22, 2008

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I am trying trying to sync my ipod and i keep getting a -69 error


Thank you for contacting Fixya Support, I am glad to assist.

An -69 error with an iPod occurs when iTunes sends a file or few files to your iPod, which may be corrupted and therefore unusable.

In order to remedy this issue, it is advisable to run the latest iTunes update and per this link directly from Apple Support which address this issue, try the steps provided in this support link below:

iTunes -69 error when syncing with iPod

Follow the steps listed in this Apple article and you should be able to regain access to syncing your iPod in iTunes, whether on a Mac or PC, without further issue.

Let me know if this helps.

Regards,

-Mactechtrainer


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Everytime i connect my ipod it downloads about half the songs onto the ipod, then a error message of -69 comes up, which I've read up on saying its a corrupt file...with over 4,000 songs how am i supposed...


To find out what file is bad and will not upload onto your iPod, this Support Page from Apple tells how you may find the corrupted file:

http://support.apple.com/kb/HT1210

To perform a reboot on the iPod instantly, hold down the Select and Menu buttons at the same time for about 10 seconds until the screen goes black and the Apple logo reappears while the iPod is re-booting.

http://support.apple.com/kb/HT1320

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Try the link below that applies to your computer OS:

http://support.apple.com/downloads/iPod_Reset_Utility_1_0_3_for_Mac
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows

Useful troubleshooting-video:
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Good luck!

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Description and solution to this problem.

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hi dear

Following is list of iPod and iTunes Error messages or Alert messages you may come across while trying to open or install iTunes, update, sync or restore iPod, making a purchase from iTunes Store, or perform any other activity in your iPod/iTunes:

  1. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  2. "Error (-35)"
  3. "There was an error in the iTunes Store. Please try again later."
  4. "-5000" and "-35"
  5. “Error 1415” “Error 208” “Error 1418” “Error 1413” “Error 1427” “Error 200” “Error 1402” “Error 50” “Error 1406” “Error 1407” “Error 1428” “Error 1417” “Error 60” “Error 42” “Error 48” “Error 39” “Error 1417” “Error 53” “Error 69” “Error 50” “Error 3221””Error 2738” “Error1921” “Error 1607” “Error 5000” “Error 9006” “Error 9800” “Error 9814” “Error 9815”
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  7. "the iPod ** cannot be updated, the required folder cannot be found"
  8. "Cannot connect to the iTunes Store. An unknown error has occurred”
  9. “Disk is locked”
  10. "iTunes folder cannot be found"
  11. “Disk cannot be read from or written to”
  12. “Firmware update failure”
  13. “Drive not formatted”
  14. "The iPod "username's iPod cannot be updated. The required folder cannot be found"
  15. "Folder cannot be found or created"
  16. “Attempting to copy to the disk [iPod name] failed. The disk could not be read from or written to.”
  17. "Sync failed: unknown error (-124)"
  18. "iPod cannot be synced: required folder cannot be found"
  19. “iPod Service Error”
  20. Cannot Import to Itunes - error 2002”
  21. "Attempting to copy to the disk (iPod name) failed. The disk could not be read from or written to"
  22. “The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)”
  23. "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
  24. “iTunesSetup.exe is not a "valid Win32 application"
  25. "Internal manager error”
  26. “iTunes 7.02 not a valid Win32 application”
  27. "itunes.exe - Corrupt File"
  28. "An Unknown Error occurred (-39)"
  29. "Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."
  30. "There was an error downloading your purchased music. An unknown error occurred (-50)."
  31. "-9800, -9815, -9814"
  32. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  33. "There was an error in the iTunes Store. Please try again later."
If you come across any one of the above Error or Alert messages, then either your iPod/iTunes has gone corrupted and your iPod may be in for a crash or maybe you’re already facing an iPod crash. iPod might crash or get corrupt due to any of the reasons from hardware failure to corrupt iPod cache to damaged Files or to damaged disk structure.

You must be cautious and try to recover lost data from your iPod from reliable and proved software which is non-destructive and can recover all data—damaged or deleted. Any compromise can thwart your recovery process. Try Stellar Phoenix iPod Recovery Software.

from this site

http://www.ipoddatarecovery.net/download-ipod-recovery-software.php

oke

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