Question about Viking DDBB363 Bottom Freezer Refrigerator

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Viking freezer frost build-up

Last night the alarm sounded on the freezer portion of my Viking refrigerator/freezer (fridge on top, freezer drawer on bottom). Warning light indicated it was too warm. I checked the ice cream -- soft. Some frost build-up on the back wall, and half the vent slits are also jammed with ice. The thin metal ridges behind them are also covered in frost/ice. No ice on the floor of the freezer, so I don't think it is a jammed drain (which it was last time, with huge ice build up on the freezer floor). Can I defrost this on my own, by opening the freezer up, turning it off, and melting the frost away with a hair dryer? We had a party here, and it may have gotten left open, overwhelming the defroster with hot summer air. Or something may be broken....

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  • 4 more comments 
  • Doug H Jul 21, 2008

    Mike --



    I shut the unit down and then aggressively defrosted with fan, halogen light and hair dryer. Got a bunch of water. Dried everything out. Started it back up, empty of food (we have a second freezer, mercifully). How will I know if I have any problem at all, or if it just got overwhelmed by being left partly open overnight? If it runs fine, and cools, won't I be inclined to just do nothing? Do I have to wait for more frost to build up?



    I reset the freezer to 5 bars out of 9, which I think is Factory.



    Thanks!



    Doug

  • Doug H Jul 21, 2008

    Mike --



    I shut the unit down and then aggressively defrosted with fan, halogen light and hair dryer. Got a bunch of water. Dried everything out. Started it back up, empty of food (we have a second freezer, mercifully). How will I know if I have any problem at all, or if it just got overwhelmed by being left partly open overnight? If it runs fine, and cools, won't I be inclined to just do nothing? Do I have to wait for more frost to build up?



    I reset the freezer to 5 bars out of 9, which I think is Factory.



    Thanks!



    Doug

  • Doug H Jul 21, 2008

    Mike --



    I shut the unit down and then aggressively defrosted with fan, halogen light and hair dryer. Got a bunch of water. Dried everything out. Started it back up, empty of food (we have a second freezer, mercifully). How will I know if I have any problem at all, or if it just got overwhelmed by being left partly open overnight? If it runs fine, and cools, won't I be inclined to just do nothing? Do I have to wait for more frost to build up?



    I reset the freezer to 5 bars out of 9, which I think is Factory.



    Thanks!



    Doug

  • Doug H Jul 27, 2008

    Mike -- sorry not to respond before -- we were out of town. I emptied the freezer before leaving, and after 6 days of running (with the compartment empty) it looks fine. No frost yet. Nice and cold. I will definitely watch it, though, and will get help on the defrost issue if it frosts up again. Your explanation makes sense, and I will know what to ask/tell the repair guy (I wish I could do this one myself, but can't). Thank you!



    Doug

  • Anonymous Dec 27, 2008

    I have the same problem which resulted after replacing the control board. My expensive viking fridge is a peice of ****. I've been having problems with it after one week from purchsing it. in 12/2004.

  • gregnunz
    gregnunz Feb 09, 2013

    God Bless you my friend. I spent 9,000.00 on th ebiggest piece of sht in the world. It has ALWAYS given me some sort of trbl!!!

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  • 481 Answers

Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.

  • possible causes:
  1. bad defrost timer/control board
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.
  • if you already checked this and think it is a different problem then let me know, i will help you figure it out. 
Mike  

Posted on Jul 21, 2008

  • Mike Durland
    Mike Durland Jul 21, 2008

    if it works fine now after defrosting then let it run for a few days and watch it. if the frost builds up again then you know there is a defrost problem.

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