Question about HP PhotoSmart 7150 InkJet Printer

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Photosmart printer. paper jammed, removed it. now cartridges wont move

Cartridges: don't move on carriage. Paper jammed, I gently removed it from the back of printer. Now it is not working

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  • tom sh Oct 28, 2008

    Had "carriage jam" error. Installed new cartridges aand moved cartridges to the left. Cartridges are now stuck.

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Your printer needs servicing

Posted on Jul 21, 2008

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2 Answers

Paper jam cleared but wont start


  1. Unplug the power cable.
  2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step five . Do not try to force it to move if it is hung up on something. NOTE: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
    • If the carriage moves freely, skip to Step five .
    • If the carriage does not move, continue with the next step below.
  3. Remove the print cartridges.
  4. Gently move the print cartridge to the far right of the printer.
  5. Remove the paper from the paper In tray, but do not remove the drawer.
  6. Remove the rear access door.
  7. With your fingers, rotate the rollers "up" three full rotations.
  8. Push the rear access door back into the printer until it snaps firmly into place.
  9. Replace the print cartridges.
  10. Plug the power cable into the HP All-in-One.
  11. Turn the power on.
Step five: Reload and test the printer Once the jammed paper is removed, verify that the printer is still functioning properly.
  1. Reload the printer with plain paper.
  2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
Step six: Service the printer Perform all the steps mentioned above. If problem persists, service the printer.

Oct 31, 2010 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Hi, my HP D4360 DeskJet printer isn't printing. Both the power and resume lights are on and blinking, as well as both the ink lights. Any advice would be much appreciated. Thanks


The power and resume lights blinks due to two reasons. 1) If there is any kind of paper jam in the printer.Then its internal assembly cannot move so the lights blinks.So clear the paper jam if any.Open the cover and check if any paper jam.also there is a access door at the back to check any paper jam.The back plastic door can be opened to remove paper jam. But if you are confirmed that there is no paper jam then the other possibility. 2) The printer cartridges are faulty and needs replacement.There are two print cartridges in the printer.One color and one black.Any of the one can be faulty or in some cases both are faulty.But before replacing cartridge remove the cartridge and clean the brown dotted circuit on cartridge then reinsert the cartridges and check.But if this does not solve the problem then replace the cartridge one by one and solve the problem. Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 05, 2010 | HP D4360 DeskJet Printer InkJet

1 Answer

Can't get paper jam out of computer


Here is the HP website for your Photosmart D5069 printer. Here is what they recommend:

IssuePaper is jammed in the product. SolutionFollow these steps to clear the paper jam from the product. Step one: Remove any loose paper Remove all loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the printer
  1. Press the power button (c01628209.gif ) to turn off the product, and then unplug it.
  2. Remove the rear access door. Figure 1: Removing the rear access doorc00439062.gif
  3. Gently remove the jammed paper from the product.
  4. Replace the rear access door.
  5. Plug in the product, and then press the power button (c01628209.gif ) to turn it on.
  6. Try the print job again.
  • If the print job prints successfully, you do not need to continue troubleshooting.
  • If the issue persists, proceed to the next step.
Step three: Make sure that the carriage moves freely
  1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. Allow it to move to that position.
  2. Without turning off the product, disconnect the power cord from the back of the product. WARNING: In the following steps, you move the parts by hand. If the power plug is not unplugged, there is a risk of an electrical shock.
  3. Disconnect the power cord from the wall outlet.
  4. Look in through the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and have not come loose.
  5. Check for any obstructions under or around the carriage that prevent it from moving.
  6. Make sure that the carriage can move freely across the width of the product by firmly pushing the carriage to the left and then to the right. Clear any obstructions.
    NOTE: You might have to reach through the output paper tray to access the carriage.
  7. Close the cartridge access door.
  8. Reconnect the power cord to the back of the product.
  9. Reconnect the power cord to the wall outlet.
  10. Press the power button (c01628209.gif ) to turn on the product.
  11. Try the print job again.
  • If the print job prints successfully, you do not need to continue troubleshooting.
  • If the issue is not resolved, proceed to the next step.
Step four: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.
Hope this helps.

Good Luck

Feb 22, 2010 | HP Photosmart D5069 InkJet Printer

3 Answers

Won't print. Message says "carriage jam. Open door and clear carriage jam." There is no jammed paper or anything visible. Put door back on, still won't print. have turned on and off, and reinserted paper....


It is giving carriage jam not a paper jam the carriage is the part which carries cartridges on it. It seems your carriage is jam and can't move left and right so open the door and try to move your carriage with the help of rubber roller which moves your printer. Also clean the steel road on which the carriage moves just check at the corner of cartridge carriage if any paper bit is stuck or excessive paper dust has jammed it. If this does not solves your problem kindly comment back.

Jul 28, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

My printer deskjet f2100 is showing a paper jam (red light showing on control panel) how do i fix it?


folow the steps below 1. Check for and remove any paper stuck in the paper in tray
2. clear the paper jam from the back of the printer
a. unplug the AIO
b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
c. gently pull the paper out fo the rollers
d. clean the rollers with a lint free cloth that is moist with distilled water
3. Lift the front cover and slowly remove any jammed paper
a. unplug the power cable
b. if necessary pull the input tray down to open it. then lower the print cartridge door
c. gently pull the paper out of the rollers
d. close the print cartridge door
e. plug the power cable
4. Verify that the print cartridge carriage can move freely
a. unplug the power cable
b. check to see if the print cartridge carriage can move freely from one side to the other.
c. remove the print cartridges
d. gently move the print cartridge to tyhe far right of the printer
e. remove the paper from the paper in tray, but do not remove the drawer
f. remove the rear acces door
g. with your fingers rotate the rollers "up" three full rotations
h. close the rear access door
i. replace the print cartridges
j. plug the power cable
k. turn the power on
5. reload and test the printer
hope this helps

Nov 14, 2008 | HP Printers & Copiers

1 Answer

Paper Jam in HP Deskjet F2100 All in One


1. Check for and remove any paper stuck in the paper in tray
2. clear the paper jam from the back of the printer
a. unplug the AIO
b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
c. gently pull the paper out fo the rollers
d. clean the rollers with a lint free cloth that is moist with distilled water
3. Lift the front cover and slowly remove any jammed paper
a. unplug the power cable
b. if necessary pull the input tray down to open it. then lower the print cartridge door
c. gently pull the paper out of the rollers
d. close the print cartridge door
e. plug the power cable
4. Verify that the print cartridge carriage can move freely
a. unplug the power cable
b. check to see if the print cartridge carriage can move freely from one side to the other.
c. remove the print cartridges
d. gently move the print cartridge to tyhe far right of the printer
e. remove the paper from the paper in tray, but do not remove the drawer
f. remove the rear acces door
g. with your fingers rotate the rollers "up" three full rotations
h. close the rear access door
i. replace the print cartridges
j. plug the power cable
k. turn the power on
5. reload and test the printer

Aug 06, 2008 | HP Printers & Copiers

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