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I have a gateway M-6841 s/n N3F8481009154 LAPTOP COMPUTER WHICH SAYS CODE 37 for the CD-ROM. Windows cannot initialize he device driver for this hardware.

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From the microsoft support page, it suggests to uninstall the driver and and click on scan for hardware changes to re-install or upgrade the driver. Here is the page:
Code 37
Windows cannot initialize the device driver for this hardware. (Code 37) Recommended resolution

The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

Hope this helps,

Good Luck

Posted on Jul 21, 2008

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1 Answer

Windows cannot initialize the driver for this hardware code 37


Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 37 error, especially if the error is showing up on a device other than a BD/DVD/CD drive.

Important: If a USB device is generating the Code 37 error, uninstall every device under the Universal Serial Bus controllers hardware category in Device Manager as part of the driver reinstall. This includes any USB Mass Storage Device, USB Host Controller, and USB Root Hub.

Note: Correctly reinstalling a driver, as in the instructions linked above, is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver and then letting Windows install it over again from scratch.

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How to reset fatory setting on a gateway 520gb windows xp


Use your Windows XP installation CD to re-install Windows. The Windows installation code is printed on the label attached to the back of your computer.
You can download the device drivers for your model Gateway laptop from this WEB site. Make sure you select your model laptop and the correct Windows drivers. Click on this link to download the drivers: -
http://driver-pro.com/related/english/hardware-drivers/?a=12221&gclid=COmm19XHtpwCFSMSagodPRuwnQ&hit=1

Dec 08, 2012 | Gateway Computers & Internet

2 Answers

Not have driver of cd rom my models is Gateway mx3231




make sure all leads that are attached to your cd/dvd have secure connections and are not faulty or just replace them they are probably old and faulty ?
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps


Apr 25, 2011 | Gateway Computers & Internet

1 Answer

AM USING A GATEWAY LAPTOP WITH OPTIARC DVD RW AD7640S ATA. IT WAS WORKING INITIALLY BUT FOR SOMETIME NOW WHEN I INSERT ANY CD, IT TELL ME TO INSERT A CD INTO THE DEVICE EVEN THOUGH ITS INSIDE. AM USING...


2 possible issues....1 driver for the dvd rom is corrupt.....try using the cd the unit came with and re-installing the driver....2 bad rom....if your under warranty...try just sending the rom in....if now...flip over the laptop....find the 1 screw that will let you slide out the rom...look for the part number/ model number....find one on ebay....real cheap there...usually under 10 bucks....try cc.texas.smart.shop (member) that is me and i have a few gateway roms avail.

Oct 12, 2010 | Gateway (5500652) (  5500652)...

1 Answer

Error code 37


Hi there
The Code 37 error may occur when the concerned device is not connected to the system correctly and when its driver is faulty. A code 10 error is common when you add or remove USB devices or video & sound cards to and from your PC. When these errors occur, you may receive the error message given below.
Windows cannot initialize the device driver for this hardware. (Code 37)
To resolve code 37 errors, first ensure that your device is properly connected to your system. For instance, check all the cables of your printer or check that your sound or video adaptor is properly seated in its slot.
Try to remove and reinstall the device, and run the Add New Hardware Wizard from the Control Panel to see if Windows detects and installs it. If this does not resolve the issue, then update the device driver by performing the following steps:
  1. Open Control Panel and select System.
  2. In the System Properties dialog box, select Hardware tab, and then click on the Device Manager tab.
  3. Scroll down the Device Manager window and identify the faulty hardware from the list.
  4. Right-click on the hardware and select Update Driver.
  5. Follow the screen instructions to resolve the error.
If these steps do not resolve your error, then the problem might be with your device. Get it checked by an authorized technician.

Good luck

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1 Answer

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Hi and welcome to FixYa,

Problems similar to yours have been addressed before and another member has written a good fix, pls click here. Try it, we got favorable results even with codes not mentioned by Ekse.

Good luck and Thank you for using FixYa. Happy Holidays.

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Media Center Receiver Service has encountered a problem and needs to close.


If you delete the information in the Control Panel and restart your computer, it will look for the driver by itself.

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