Question about HP OfficeJet 7310 All-In-One InkJet Printer
I tried all these steps and it still did not work was ready to throw the printer out from frustration. Instead I traced what I did when I had the jam. I believe if the factory can fix it so can I. My printer is now working and it was so simple yet HP does not tell you how to fix it.
Posted on Jul 27, 2008
Here are some common problems with this series of machine HP Officejet 7210, 7310, and 7410
1-the biggest problem is the carriage breaking. Carriage breaking is common to all machines that use the 96 and 97 cartridges. There is a metal piece that resides in each cartridge holder. This piece fits in to the right side of each slot and is ultimately held in place by a small piece of plastic. This plastic piece breaks and allows the metal piece to shift. You will notice that the metal piece is pointed on one end. When the plastic piece gives way this pointed end will poke a whole in the flex cable on the cartridge carriage. Resulting error is cartridge not recognized. You may not even recognize the metal piece being lose until its too late. If you do recognize it...then if you are careful when inserting your cartridge the machine will still work fine. We will do this repair replacing the carriage for $100..this includes complete disassembly and cleaning of machine. Just ship it too us.l
2-with heavy use of this machine, ink spray and ink tend to build up in machine. Most machines we see this in starts with page counts over 10000. The ink spray begins to cover sensors, encoder strip, encoder wheel and things that monitor paper movement and cartridge carriage movement causing a wide variety of problems. Crappy print (usually looks like printe jumps around) after installing new cartridges is usually a result of heavy ink mist/spray covering the clear strip (encoder strip) that runs behind cartridge carriage. You can try cleaning it with a wet tissue. Just be careful and don't pull on it too hard. This is just one example. Usually complete disassembly and cleaning cures 95% of what ails these machines. We charge $55 to clean these units.
Posted on Nov 06, 2008
Further to my first solution to this problem, I incorrectly said that I moved the carriage to the right. I meant to say the left. Please try this. Regards - alanforfaxes
Posted on Oct 16, 2008
I don't know if you have solved this problem, but I had the same recently. I deduced that the carrige had become out of sync following a paper jam. I cure my problem by turning off the machine, moving the carriage (gently) to the far right side of the machine and then switching on. The carriage went to its home position and since then has worked fine. Hope this helps. - regards alanforfaxes
Posted on Oct 16, 2008
below is the document that u want you to follow inorder to resolve the issue..
CLICK HERE ===>> DOCUMENT
After following the steps, please let me know the result.
thank you so much.
Posted on Jul 21, 2008
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Posted on Jan 02, 2017
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Well, the issue seems to be with Printer carriage stall or it could be an issue with Paper feed rollers or with Communication issue between Computer and Printer.
Please open below web link and try the steps that are mentioned in the web page.
I hope that this should resolve the issue for you.
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