Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Carriage Jam I'm receiving "cariage jam" on the printer screen, however there isn't anything obstructing the carriage pathway. I've done the Carriage alignment, however that failed. I suspect it could be a sensor prob. how could I confirm that this is the problem & how would I repair it?

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  • chas0926 Jul 21, 2008

    Thanks for your assistance. I followed the directions to the end & it appeared to remidy the problem, at 1st, however the carriage error is appearing again & the printing stops midway. I'm wondering if the contacts need to be cleaned & oiled? Would there be an instructional diagram available?

  • tylerlueker Aug 10, 2008

    well my name is tyler i have the same problem how do i fix it my e-mail address is please help

  • lmc549 Oct 24, 2008

    I get the carriage jam Error message and then the alignment cancels. I just replaced the ink cartridges, but this was happening once before and seemed to fix itself. Now it doesn't work at all. Please help me. Thank you.

  • tjinaz Nov 04, 2008

    Yes, I am getting the carriage jam message along with a loud grinding noise. Followed instructions, which were very helpful. While I found no malfunction in the carriage chutes, there was a huge (and I mean HUGE) ***** of ink that had apparently been accumulating from some time under the cartridges. I scraped up the ink which had formed into small peaks, cleaned all contacts and gears with alcohol. Did alighnment and cleaning of print cartridges/heads. Printing still out of alignment (although slightly better than it was), and grinding noise is still present. Guess I buy a new printer :(

  • rich Dec 02, 2008

    I have a problem with my printer the HP 7310. I have a brown belt that is dislodged, which gives me a carriage jam error. Does anyone know how to resolve this problem. And as for HP, of course they want me to bring it in for repair. Thanks Richy

  • Anonymous May 05, 2009

    i put a new carriage in my printer, when i shut the door it say the carriage is jam however there isn't anything obstructing the carriage pathway. Ive check it a million time & the only thing i can see that it's doing is the bottom of the carriage is scrapping alone the bottom as it run across.


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I tried all these steps and it still did not work was ready to throw the printer out from frustration. Instead I traced what I did when I had the jam. I believe if the factory can fix it so can I. My printer is now working and it was so simple yet HP does not tell you how to fix it.

Posted on Jul 27, 2008

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Here are some common problems with this series of machine HP Officejet 7210, 7310, and 7410

1-the biggest problem is the carriage breaking. Carriage breaking is common to all machines that use the 96 and 97 cartridges. There is a metal piece that resides in each cartridge holder. This piece fits in to the right side of each slot and is ultimately held in place by a small piece of plastic. This plastic piece breaks and allows the metal piece to shift. You will notice that the metal piece is pointed on one end. When the plastic piece gives way this pointed end will poke a whole in the flex cable on the cartridge carriage. Resulting error is cartridge not recognized. You may not even recognize the metal piece being lose until its too late. If you do recognize it...then if you are careful when inserting your cartridge the machine will still work fine. We will do this repair replacing the carriage for $100..this includes complete disassembly and cleaning of machine. Just ship it too us.l

2-with heavy use of this machine, ink spray and ink tend to build up in machine. Most machines we see this in starts with page counts over 10000. The ink spray begins to cover sensors, encoder strip, encoder wheel and things that monitor paper movement and cartridge carriage movement causing a wide variety of problems. Crappy print (usually looks like printe jumps around) after installing new cartridges is usually a result of heavy ink mist/spray covering the clear strip (encoder strip) that runs behind cartridge carriage. You can try cleaning it with a wet tissue. Just be careful and don't pull on it too hard. This is just one example. Usually complete disassembly and cleaning cures 95% of what ails these machines. We charge $55 to clean these units.


Posted on Nov 06, 2008

Further to my first solution to this problem, I incorrectly said that I moved the carriage to the right. I meant to say the left. Please try this. Regards - alanforfaxes

Posted on Oct 16, 2008

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I don't know if you have solved this problem, but I had the same recently. I deduced that the carrige had become out of sync following a paper jam. I cure my problem by turning off the machine, moving the carriage (gently) to the far right side of the machine and then switching on. The carriage went to its home position and since then has worked fine. Hope this helps. - regards alanforfaxes

Posted on Oct 16, 2008

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below is the document that u want you to follow inorder to resolve the issue..


After following the steps, please let me know the result.

thank you so much.


Posted on Jul 21, 2008

  • Guardson Nunez
    Guardson Nunez Jul 24, 2008


    The issue still not resolve, try to check the warranty status of your printer then call HP at 1-800-474-6836. If the technician of HP found out that the printer still in warranty and it has a hardware issue, they can go ahead an have it replace.

    Thank you so much.



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here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is the carriage access door..
disconnect the power cable from the back.. remove the paper output tray.
look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
And lastly after doing this steps try to reset the printer and try to print..

To reset the the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...
Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks

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Hope this helps. Please rate my response.
Have a good day.

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Well, the issue seems to be with Printer carriage stall or it could be an issue with Paper feed rollers or with Communication issue between Computer and Printer.


Please open below web link and try the steps that are mentioned in the web page.

I hope that this should resolve the issue for you.



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