Question about Philips 60PW9363 60" Rear Projection Television

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Red sideways hourglass

I have a 60pw9363 and im getting like a red sideways hourglass. its like a red shadow arch on the top and bottom of screen. there is a red shadow like 3d on picture. I tried to adjust the convergence but the red wont move enough to align. sometimes if i turn the set off and on about 6-8 times its ok, but if the screen on the tv changes then the red is back. i talked to a tv repairman over the phone, he said it was the red tube, be $500 to fix. seems like after reading a little here that it might be ICs. Can you help me with this problem? and parts i might neeed?

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  • EggbertsMom
    EggbertsMom Nov 20, 2008

    Same thing happened here. We were able to adjust it out enough to watch TV somewhat normally, but there is a bend to everything. How do I remove and replace the fried chip? How much will it cost to have a repairman do it?

  • Anonymous Dec 29, 2008

    My problem the same the red ofsets the red. When the problem first started I could Turn it off turn it back on quickly it would fix the problem.Now Its permanent. Can adjust a little but wont completely get right!
    mata31

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  • Philips Master
  • 3,459 Answers

Your TV most likely has one of two possible problems.

Problem #1: Convergence Chip Failure ( common problem )

Here are some of the most common symptoms and example photos of a convergence problem

  • Screen looks 3D
  • Colors don't line up
  • One or more colors can't be adjusted when using the convergence menu.
  • Screen is bowed or warped.
red sideways hourglass - 701cb04.jpg
77ea520.jpg
f0900cb.jpg
Here is a quick test....

Using your original remote go-to the tv settings then goto the convergence section.

Try to adjust the red and then the blue convergence.



You should be able to move them up, down, left, and right.

If you can't move them in all directions your convergence chips are bad and should be replaced. This is a common problem.red sideways hourglass - 2c07611.png/>2c07611.pngSolution #1

You need to replace the convergence chips and convergence resistors. Check the site www.TvRepairKits.com. They have put together a kits for most models. If you don't see a kit for your set send them a quick note and they will put one together for you. Their kits include a photo instruction guide, original OEM Sanyo STK chips, convergence resistors, pico fuses, etc.


Problem #2 CRT Fluid is Cloudy

Projection TV tubes have a liquid coolant that is used to keep them from overheating. After many years the coolant in the blue and green tubes will become cloudy and cause the screen to look dull, red/orange, etc. You may even see halos around images.

Picture of a set thared sideways hourglass - 578ba6c.jpg fluid changed.

578ba6c.jred sideways hourglass - 65af323.jpgh_mi
TV set after fluid change

65af323.jpg

2c07611.pngSolution #2


What you will need to do is replace the coolant and clean the crt. You can get a repair kit from www.TvRepairKits.com that includes replacement coolant, photos. instructions, etc.

Posted on Mar 15, 2009

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Same problem here but red convergence adjusted OK - leaving black sideways hourglass distortion. Help!! [what is ICs?]

Posted on Sep 28, 2008

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