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I contacted the Rhapsody Support team. They directed me to the Control Panel on my PC, then System/Maintenance, then select System, then Device Manager. I found my device listed, then check error code, uninstalled device, shut-down system, restart, went back to Device Manager, click Action, then Scan for hardware changes and just followed the instructions. That did it. Thank you for the followup.
Umm..try to format the device sing the device itself or windows media player...if that doesnt work..You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
Sorry about the delay...I understand that you are getting device certificate error..There are two ways you can solve the device certificate..the first one is by formatting your device and the second one is by updating the firmware..I understand you have done that already..maybe something went wrong when you were doing the firmware upgrade..You should be able to transfer music from rhapsody to your device..You have to make sure that the songs you are trying to transfer to your device have the proper license..If after you have done all the steps above you are still having the same problem..you can contact me and I will be more than happy to assist you..or you can contact sandisk at 1-866-726-3475..I hope that helps Please rate accordingly Thank you Computerrep
It may be that you have to update your DRM component licenses on your PC.
or, your Helix components may be damaged, or corrupt.
If either of those dont work.
You should format the player to delete everything and re-transfer them to your device.
If that doesnt resolve it, you might have to contact Rhapsody.
Rhapsody Technical Support 866-597-5507
Best of Luck.