Question about Concord Watches

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I bought a Concord watch on October, 2008. I paid about $600 (including tax). It has never worked. I returned it to the place where I bought it (Lorilil Jewelers, Austing St, Forest Hills, NY 11375) for repairs. When I got it back; it did not keep time properly. I have taken it back to the jewelry store about three times, same result. I was told that maybe I had put water on the watch. I cannot imagine how I could have done that. Any way, the watch is back at the Forest Hills store; I left it there on July 9th before I went on vacation. I intend to to back in a couple of days to get it back. I wonder if this time it works. However, I want some assurance from your company that you take responsibility for your products. Perhaps, I should get a new watch since the one I was given is defective. Maybe my attorney should look into this. I am a little annoyed about going back and forth to the jewelry store with the promise of a repair that does not happen. Is there any one I can contact to get some results? A name, perhaps? I hope I hear from you. Ines S Pauk

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I would get ahold of Concord derectly and send it to their service center, The people your giving it to probibly arn't doing that . Your watch has at LEAST a year warrenty, Deal with the company not a store. Look up Concord on the internet. If you still have a problem tell me I will do my best to help you. Good Luck!!

Posted on Jul 20, 2008

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Posted on Jan 02, 2017

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I have a watch from kenneth cole reaction model #kc3652 i took it to have battery changed but it didnt work with that is there service for this type of issue


    Bought from Kenneth Cole Store
  1. Write your name, address, phone number and a description of the problem on a sheet of paper.
  2. Put the watch and the paper with your information in a padded envelope or box.
  3. Mail your package to:

    Kenneth Cole Productions Inc.
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  4. Send the package via Certified Mail and insure it.
  5. Wait four to six weeks. If the repair is under warranty, Kenneth Cole Productions will make the repair and mail your watch back to you. If the repair is not under warranty, it will call you to let you know the charges.
  6. Bought from Official Kenneth Cole Retailer
  7. Find the website for the retailer where you bought your watch. Look for warranty information on the website. This location should have the address where you will send your watch for repairs.
  8. Fill out a form with your name, address, phone number and a description of the problem. Some retailers have forms on their website. The form may include the style number, which is found on the case back.
  9. Include $8.50 to cover return postage in a check, money order or credit card information. The type of payment varies from retailer to retailer, but the amount is generally consistent.
  10. Include any extra money needed for repairs if they are not under warranty. This includes repairs such as a battery, case or strap. This also varies from retailer to retailer. Some ask you to include the money ahead of time; others will call after seeing the watch.
  11. Put the watch, any information and money into a padded envelope and send it to the appropriate address. Insure the package.

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Mactechtrainer

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http://www.concord.ch/servicelocator/index.php

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http://www.concord.ch/servicelocator/index.php

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