Question about Tomtom PDAs

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Tomtom appears to be charging but will not turn on. Was working yesterday - plug it in today nothing happens. It is getting power from the car and the green light is on the unit also. Will not turn on.... Can you help.. Debbie

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My tomtom one v3 sat nav was left turned on in my bag and then ran out of battery. The same night someone broke into my car and stole the lead that plugged it in to recharge so i plugged it into my laptop...


Hi, I'm sorry to hear all that bad luck. Did you try to reset your device, wait a couple of minutes and then try to boot it again? Here's how you can try that: You can completely power down your TomTom One by pressing the reset button on the bottom of the unit. This will not cause the device to lose any data (favourites, etc.) or settings.. You can then turn it back on by holding down the ON/OFF button for ~4 seconds. The navcore software will take longer to boot because it is a cold boot – nothing cached or already running in memory. Hope this helps.

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Response to picture.


Hi again ,

Well it looks like your'e an investigative type of guy and you digging around is getting to the bottom of your problems. I think you are very much on track and narrowing the possibilities and your last sentence brings out down to just 2 possibilities . I think logic is telling you that downloading voices won't cause a charging problem . I agree , voices can cause wierd things to happen software wise and I know this becuase I ahve seen it several times myself. Especially where it makes the screen look damaged. I had a tomtom one V2 here that ended up with a green only screen with black lines down it and that turned out to be a corrupted celebrity voice file. I never found out which voice it was but just deleted all the celebrity voices and hey presto the screen came back to normal.
Anyway , back to your problems. I see no logical connection between downloading voices and a charging issue . The battery charges by physical connection and regulation through electronic components and also becuase it charges the battery even whilst the TomTom is switched off then we can be confident that any software has no influence on battery charging. This tells us that out of the 2 possibilities you have narrowed it down to it must be a "contact" issue. Also because you wasn't aware of the release button you were actually disenguaging the TomTom from it's mount incorrectly. So, to sum up : .... we have .... 1/ cause ..... 2/ symptoms ...... 3/ cure ... = new car mount required.

Well done.


best regards

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In general I find these sort of problems can be fixed by the below

If the Tomtom loses battery power it might cease to function with a blank screen but will show a green light when you charge it. The trick is charge it on the mains charger for at least two hours. Then reset the device with a paper clip. If you get no reponse hold down the on button for at least 20 secs and the device will show the Tomtom logo and play a drum roll and startup normally.

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I got the same problem. I even tried to plug the battery to the second battery charging slot, still couldn't get it back to life. But the Ipaq screen lights on with progress bar progress for about 5 seconds, then dead again. I even doubted the battery was toasted.
I gave it a final shot:
1. Remove the battery, and then put it back.
2. While the screen lights on, within 2 seconds, cold reset the unit by press the hole with stylus and push the power button at top in the same time.
In my case, the progress bar will keep going until I see the tap screen instruction and everything back to normal. But it reminds me that the removable battery is totally discharged. So I put it in cradle and I am able to synch it with my PC. Everything seems o.k. while it sits in the cradle, except the charging light won't turn red.
When I remove it from the cradle, it still lights on, battery shows 99% which is healthy. but when I turned it off, it won't start anymore. I have to repeat the above steps to revive it. Sometimes I have to remove the battery and wait for a while and then put it back, so that the screen can light on to give me chance to cold reset.
Conclusion: Maybe need a new battery. I will check Ebay to get one.
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If it's not making the bleep sound when you first connect it, then something is wrong with the connection between the computer and Palm.

Try plugging it in and then while it's plugged in hit the reset button. This resets the charging mechanism inside. Then let it sit a few hours to see if it will come on later.

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