Question about Creative Labs ZEN V Plus MP3 Player

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Recovery mode, and firmware

My zen is stuck on recovery mode and telling me to choose four different options. i read the reports from other users but still dont get it, can you help me?

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  • Anonymous Jul 21, 2008

    my mp3 player telling me recovery mode and mp3 player have firmware problem



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Http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Follow the link above to download a recovery tool from creative. I used it, it was simple and fast and my Zen is up and running again.

Posted on Jul 21, 2008

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1 Answer

My machine is not allowing me to update my firmware. My Zen Vision M is stuck in "Recovery Mode" and I can't upgrade it.


I had this same issue. My PC recognized the device, the firmware however did not. I found that by using the cleanup option on the "Recovery Mode" screen and plugging the cable in during the cleanup, the firmware software would recognize the device when it finished. If my zen was plugged in at the start of the cleanup it would just keep telling me to plug my zen in. Once i got through the firmware update i was able to boot into the menu system.

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Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon

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Zen touch stuck in recovery mode and with no firmware the firmware update states that the player is not connecte


Step 1:
The Zen V Plus is an MP3 player that can play music and videos; you can also view pictures and listen to FM radio. Often, MP3 devices require upgrades. Firmware upgrades to the Zen V Plus fix bugs and sometimes upgrade the user interface, which can enhance your user experience and correct problems. You can upgrade your Creative Zen V Plus to version 1.32.01 through the Creative website.

Open your web browser and navigate the Zen V Plus support page (See Below). Click here > h Click "Download" under "Firmware" and choose to "Save" it to your computer. Connect your Zen to the computer using the Zen USB cable. Double-click the file that was downloaded to your computer to start the installation process. Agree to the terms and wait for the files to be transferred and installed onto your Zen.
http://support.creative.com/downloads/welcome.aspx?nDriverType=4 - type_4

Jul 21, 2008 | Audio Players & Recorders

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

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8 Answers

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i have the same problem of recovery mode. can you help me please

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

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im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

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1 Answer

Another Firmware/Recovery Mode problem


Try this: My computer --> Control Panel --> Portable Media Devices Is the Zen showing up? If not, your Zen has a bad motherboard and you will need to take it to a technician to have it replaced, or find a motherboard and do the replacement yourself.

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