I have placed a new black ink cartridge in my Epson CX5000 but I keep getting a reading that I did not put a new one in and need to replace it. So, I bought a new black ink cartridge and put it in getting the same response. The printer will not acknowledge there is a new cartridge and now nothing will work on it. It won't print, it won't copy.
I tried to use the head cleaning function and it still reads that the cartridge needs to be in there. It IS in there.
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The problem may not be the nozzle on the cartridge, but the pin on the printer that connects to the nozzle. There may be better ways to do this, but it worked for me: remove all the cartridges and look into the docking bays; you'll see the pins sticking up. I use the word pin for lack of a better word; they're actually nozzles themselves. Take a paper towel and gently wipe off the pins until most of the ink is removed, then replace your cartridges.
I found all that the print utility clean function does is waste ink. Don't use it.
Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
Put the carriage to change cartridges
remove the black and reinsert.
Then if still in trouble repeat for all other carts.
Meanwhile download the Epson utility from www.ssclg.com
This fix all sorts of Epson problems