Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Error Code 6800

I received an email from Canon advising me to do a Firmware Update Version 1.13 for my PIXMA MP830 printer. I did this and now I cannot use my printer. The LCD has an Error Code 6800 which is not listed in the manual and the Copy and Alarm light keep blinking. I have turned the printer off and pulled and plug and put the plug back in and turned on the printer and the blinkiing starts immediately and the LCD lights up with the 6800 Error Code. I am now without a printer or fax. I even tried a System Restore but that did not work. The problem seems to be in the printer. Before I did this suggested update the printer worked fantastic. I was really impressed with it. I need help ASAP. Thanks....

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  • Anonymous Jul 21, 2008

    same problem over here

  • Anonymous Aug 07, 2008

    I turned on the printer one day and the 6800 code and Japaneese writing came up on the screen. No answer found yet. A friend suggested that it is the print head clogged since I don't used it daily. It is a common problem with Canons.

  • Borrego77mx Sep 30, 2008

    please help me i have the same problem.. i saw the Canon support web page, but the only answer is send the printer to them....

  • Anonymous Dec 12, 2008

    canon mp830 printer, came up with 6800 service error with lots of japanese symbols. I turned the printer off for 10 minutes and then back on. Didn't fix it. However, I left it off over night, with the power cord pulled out, and then turned it on the next day. It was back to normal. I think 6800 has something to do with EEPROM memory. If the memory is corrupted in some way in needs to be cleared, reset. By leaving the printer without power for sometime the memory cleared and now the printer works.

  • richie2rich5 Jan 12, 2009

    i bought the canon mp830 paid all this money so that in one month of use and printer show error 6800  call canon referred me to service center  . unplug printer and left  in box for months and reconnected the printer still same problem .if any one know what this code means please let me know thank you.



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SOURCE: printer won't work

you should try it with a high speed usb interface .if you have already a high speed usb interface then you should insatall teh driver of usb first. Other ways you need to reinstall the printer again . or you can try with change the cartriedge .

Posted on Mar 10, 2007


SOURCE: Error code 6A00, alarm light flashing, no copy, print or fax function working

I had the fatal 6A00 error on my out-of-warranty MP830 and I was ready to give up and buy a different printer. Per Canon website it says that you need to send it for repairs.

Goggling the error message, I was able to find a solution to this error that doesn't require sending the unit to Canon. . The problem apparently is related to the purge unit located at the far right side on where the printhead moves back and forth.

Based on the postings, there appears to be three common problems that causes the error, which is related to a paper jam error. 1) If its a new printer or even an older one, there are two sponges that collect ink and two plastic wipers located in purge unit may be loose or missing. Check to see if its it there. If not, it may actually be stuck somewhere. 2) there may some paper stuck somewhere around the printhead and or the purge unit or 3) there is a build up of gooey ink on the purge unit.

The gooey ink turned out to be my problem and apparently quite a few others. Following someone else's advice, I turned off the printer & unplugged it, move the printhead to the left and used long Qtips with Windex to clean up the ink around the purge unit including a little white plastic spring-loaded lever. I also dampen the sponges with Windex. If you do this be careful not to dislodge the sponge or wipers. If you do, you can alway stick the pieces back in. After cleaning it, and checking the sponges and wipers are seated correctly, I plug the unit back in and worked fine. Problem solved!

Posted on Mar 29, 2008

  • 412 Answers

SOURCE: Canon Pixma MP830 error 5100

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.

Posted on Mar 09, 2009

  • 2049 Answers

SOURCE: getting error code 6A00-Canon PIXMA MX850 all-in-one printer

The error indicates that the slide the cartridges run on has debris buildup or a component of the printer is blocking the cartridges ability to slide.

Steps to fix...
1. Unplug printer from power source
2. Slide the cartridges to the middle and inspect the slide for a buildup of "gunk" or pieces of debris. Remove what you see and clean the slide with a lint free rag and isopropyl alcohol
3. Look for any part of the printer that may have become dislodged or moved from vibaration and use and try to put it back in to place.
4. Get some "canned air" at any computer or office supply store and blow the printer out thoroughly.
Plug the printer back in and it should work again.

Posted on Oct 29, 2009

  • 1 Answer

SOURCE: the 5C10 service error for canon mp830 series that

the problem it is solved.

Posted on Dec 15, 2009

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2 Answers

How do you move the print unit to the left on a canon mp830 mine has a 6800 code, it usually moves as soon as you open the printer but this one wont move and trying to do it manuall is inpossible it w

I have been in touch with Canon and this is their response :
servlet.imageserver?id=015d0000002utwa&oid=00d200000006ljr Dear Norman, Thank you for contacting Canon Customer Support.
The error 6800 indicates a hardware fault with the machine. When this error displays on your printer it indicates that the machine needs to be sent in for a service. In line with this, we have reviewed the issue you describe with your Canon product and believe that the best course of action would be to take your to the nearest authorised Customer Care Provider who will assess it on behalf of Canon and discuss with you any action that may need to be taken.

Nearest Customer Care ProviderTotal Computer Maintenance
9 Chapel Road
VIC, 3189
Phone: 03 9555 4321

If your product is under warranty, you will need to provide proof of purchase to allow the Customer Care Provider to confirm your is with in its warranty period.

For out of warranty repairs, charges will apply and these can be discussed between you and the Customer Care Provider.
If you require further information or assistance please reply to this email or contact Canon on 13 13 83, select option 2 and quote reference 00288757.


Kahlil Robert Botial
Customer Service Representative
Customer Support
Canon Australia Pty Ltd
P: 13 13 83 ' W:
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How to clear a 6800 error code

It says that waste ink sponge has reached its limit.

Try the below steps.

1. Start with printer OFF
2. Hold down RESUME and then hold down POWER
3. Release RESUME
4. press RESUME twice, then release POWER
5. let green light blink until printhead has finished moving.
6. Select functions below with RESUME, execute with POWER

Now press resume button 4 times,then press the power button, if the ink smudges you have  to clean that toner sponge

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What canon printers/scanner/copiers are compatible with imac 10.5.5. MP830 is certainly not!

File Name and Description

MP780 Scanner Driver Ver. 12.13.0 (Mac OS X)
MP780 Printer Driver Ver. 4.8.3 (Mac OS X)
PIXMA MP750/780 ScanGearStarter Ver. 1.0 for Mac OS X


MP830 Scanner Driver Ver. 12.13.0 (Mac OS X)

MP830 Printer Driver Ver. 4.8.3 (Mac OS X)


Easy-PhotoPrint EX Ver. 2.0.1 (Mac OS X)

MP Navigator Ver. 2.2.3 (Mac OS X)

Easy-PhotoPrint Ver. 3.7.0 (Mac OS X)

File Name and Description Version File Size Date Posted
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File Name and Description Version File Size Date Posted
On-screen Manual for Macintosh

User's Guide

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If its still under warranty send it back.
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1. Contact Canon for 6800 error - MP600 2. The MP600 may require repair

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