Hi,possible problem that makes a phone freezes or have a touch screen freeze is Mainly VIRUS affecting a cell phone.
VIRUS affecting a cell phone is caused by downloading and application that has VIRUS, or through data transfer using a USB cable or transfer through blue tooth device.
When a VIRUS affects a phone,it makes the phone to malfunction and freezes.
To remove the VIRUS attack from a phone, you will need to flash the phone to restore back the phone memory to it's default..
Flashing a cell phone restores back the cell phone to a normal state.
You can use the below link to Know more and how to flash a cell phone.
http://hubpages.com/hub/How-to-Flash-your-cell-phone
Good luck.
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