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Hello, The best way to unlock your GSM phone is using an unlock code. I have a cellphone store and the fastest way to unlock a phone without loosing any data is to use an unlock code. Every phone has its own unique unlock code that is calculated using your phone's IMEI number.
The cheapest and most reliable site I know (which I also personally use) is called:
On the Palm, if you go to the Prefs on your Palm and then Security it should have an area for your Password.
What you want to do is get it to say- undo/forgot password/unassign.
It may already show there, but if you try entering the password a few times it should show up.
Click the unassign and it will ask you if you want to. It will also warn you about losing personal information, but this is only information (personal) that you would have designated to be locked, which no one does.