How to reformat this phone - RIM otion Torch Smartphone

The preferred method for removing IT policy is to update yourdevice to OS 4.5 or higher (if possible) and use JL_Cmder's "resettofactory" command or the resettofactory command that is included in Loader.exe that installs with Desktop Manager (or any BB OS) to remove ALL IT policy, Firewall restrictions and Application Permission settings. After you've upgraded to OS 4.5 or higher, simply backup the device using Desktop Manager, close Desktop Manager, then run JL_Cmder and execute the "resettofactory" command or if you don't have JL_Cmder, just do the following:

1. Go to Start >Run and type CMD (you can also find the command prompt in Programs >Accessories.)

A command box will open.

2. Type the following exactly including spaces: cd c:\program files\common files\research in motion\apploader

You should now see that path followed by the cursor.

3. Now type: loader.exe/resettofactory


After using JL_Cmder or the cmd prompt method above, the device will do a security wipe of the device; (meaning wipe your data but leave the OS, DO NOT use the "Wipe" command in JL_Cmder) then reboot leaving the OS, 3rd party apps but no data AND, best of all, NO IT policy whatsoever. When you're done, simply restore your backupand you're good to go with no policy or locked firewall. You can downgrade back to the old OS if you desire, too