Re: Active Sync USB OK but City Navigator won't find...
Somewhere I read that if you do a soft reboot to the iQue M5 it will connect to the City Navigator. I did this and it seemed to work, although between downloading and uploading I had to do it again. The process of loading map set (entire US) took an extremely long time (about 3 hours). Also, if you try to receive maps, waypoints and tracks from device all at once, it chokes.
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I had the same problem. Obtained no help from Garmin - $200 to repair.
I purchased a $7.00 IRDA (infra red) - USB device; set my Connection to IR - PC and have been able to sync without any problems. However even withupdates I have not been able to get the cradle - PC connection to work. This is not a problem however since I now use the IR connection all the time.
You must touch the screen hot sync logo not the cradle button to start the sync process.
try syncing through bluetooth, there could be a problem with the cradle. i have had an issue very similar to yours and had to do a soft reset on my pda. then set up your device to use a blue tooth connection( you may need to buy a bluetooth dongle for your pc).
This could be due to a few issues, try these soloutions in order below:
1) If you have a jacket connected to the ipaq it could be preventing the ipaq from locating correctly on the connector. Remove jacket and try insering again.
2) Check that active sync is set up to detect the device on the usb port. The cradle for the ipaq may have a serial and usb connector. Ensure that just the usb connector is attached to your laptop. Try connecting again.
3) You may need to uninstall the USB cradle if it was connected before installing active sync. Try the following steps if this was the case:
a) unplug the USB cradle
b) uninstall active sync
c)Click start then click control pannel then click system. Then click on the hardware tab.
Look for the device under USB, right click on the device and then select uninstall.
d) restart the laptop
e) Install active sync
f) ONLY after active sync has installed you can now plug the cradle back into the usb socket.
g) Now connect the ipaq, it should now detect it.
If this is an IQue 3600 then you will need to install the Palm Desktop from your original IQue disk in order to sync with your new laptop. The Microsoft active-sync is for a PDA using Windows (Garmin M3 and M5 are windows based PDA w/GPS).
Does your system detect the handheld? After you connect the cradle or cable to the computer, then you should be prompted to install drivers for the handheld. Make sure that Dell Pocket PC appears in the Device Manager.
There have been issues with the cradle PCB on the EM-500. Casio has redesigned the same added an IC & a few additional componentes.
I had similar problems & simply could not connect through the USB port. Worked flawlessly with the accessory serial cable (direct connection - no cradle ). This also was on an XP system.
See if you can wangle out a free replacement/fix for yout cradle from Casio.