Question about Microsoft Xbox 360 Console

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Unreadable Disc During Gameplay on the Xbox 360, A message appears saying "Disc Is Unreadable, clean with soft cloth and restart the console". Ive done this and also checked the discs n there are no visible marks on the disc. I would like to know why this is happening and how it can be solved.

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  • ddj-d Jul 20, 2008

    When im playing on Xbox live, the game map is loading and it says '' The disc is unreadable '' then it says'' Clean the disc with a soft cloth and restart the console

  • jdcer3 Jul 20, 2008

    Had the "Rings of death", came back from Microsoft, "Rings of Death" gone, but now, after @ 20 min. get the Unreadable Disc Problem. Could the problem that created the "Ring of Death" also "Fried" my drives ability to read.

  • Anonymous Jul 20, 2008

    when this message comes up it says the disc is unreadable, i clean it and it works. about 30 mins later it dose it agian. so i clean it agian. It will keep on doing the samething over and over. I even went out and bought a no cd, but its sa the same thing. the cd is Call of duty4. plz help

  • eliasson Sep 29, 2008

    I´ve got the same problem. I´m from sweden, so I hope I can make myself understood. Here it goes: I´ve just bought nhl09 and i´ve been playin it for about a week. After a week my xbox got the "red ring of death" or whatever u guys call it. I´m kind of addicted to nhl and while my box is sent to germany i´ve borrowed another xbox. The problem is that everytime i´ve tried to play nhl09 on it it says that the disc is unreadable and that i should clean it and restart the box. This doesn´t help. A friend of my came by with his nhl09 disc but it didn´t help, his disc was also unreadable. On the other hand, I can play nhl08 without any problems. I´ve noticed that i only get this problem when i´m tryin to play the beapro-mode on the nhl09. So i tried to play an ordinary game on the nhl09 and that seems to be no problem. So, it seems like the problem occurs when the xbox is tryin to load my beapro-profile. Does anyone know why this happens?

    Cheers mates!

  • Anonymous Jan 21, 2009

    mi disco es ilegible pero tiene una pequeño rayajo q puedo acer

  • tylerkess Feb 05, 2009

    I have the same problem, but as I tried to fix it, it got worse. I can play all my games for a little while but then I get the "disk unreadable" message. I've been looking on the internet and one site said to make sure it wasn't my hard drive. I checked that and now when I play Fable II, it won't recognize the hard drive. If anyone knows what to do, please help.

  • tabistewart Mar 22, 2009

    we recieved our x box back maybe a year and a half ago after the dreaded ring of death and we have the same issues with the disc unreadable. we have had it from the start. we have even put brand spaking new discs in the silly thing and it still has the issue. so since i am sure that this is not included in our lovely extended warranty that they so lovingly bestowed upon us...scam...does anyone know how much it costs to repair or would my best bet be to burn the thing and buy a ps3.

  • Anonymous Apr 10, 2009

    Same exact problem... and I have the new xbox with the jasper chipset. I know the mother board doesn't mean anything to the unreadable disk problem, but you think microsoft would correct disk read errors too... guess not... crooks!

    Luckily, I bought mine used so it's under warranty... sending it in for repairs.

  • dujjom May 11, 2010

    Solution Link . . .




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My console just says every game i try to play is unreadable is this still with the hard disc drive? because even when i tried to do microsoft support and take it out it still didnt work can i still get gamestop or soemthing to fix it or do i have to send it in to microsoft

Posted on Oct 30, 2008


The problem isnt with the game mate its with the disc drive. See, when this happens the laser lens is not reading the center of the disc (That silver inner disc) where all the data is. So it reads outside giving you either the unreadable disc error, or the "Open tray" message and not even reading that a disc is there. You need to send it in to microsoft to fix this problem, get your Disc tray fixed at any retailer that is qualified to do so (Or, if you wish to void your warrenty you can do it at anyone who can even if he isnt qualified)

Or, you can search youtube to learn how to do some of the tricks to get your xbox to atleast last longer untill you find a permenant solution.

Oh and, for some reason, i find removing the face plate helpful for a while, like a temporary solution. Works sometimes, might be coincedence but it wouldnt hurt to try.

Posted on Aug 02, 2008

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Well the same thing happened to me but only on the game Bad company and it only happens on certian maps. I dont know what to do. It might be the game or the disc reader in the Xbox might be screwed up????????

Posted on Jul 20, 2008

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Posted on Jan 02, 2017

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SOURCE: Unreadable Disc says reading and then open tray

The easiest and most permanent fix would be to install a new drive. The process is simple and does not require alot of technical skill. Get your unit back up and running good for like fifty dollars or so.

Posted on May 31, 2009

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How do I fix my xbox game the xbox keeps saying unreadable disc clean with a soft cloth and restart the console.

If you get the error with just one game, but not others, unfortunately it is likely damage to the disc. If it is under warranty, or if you bought it at a return-friendly place, maybe you can get a replacement. If the system is giving you this error with several games, it is likely the disc reader in your Xbox. The Xbox 360 has a well-known issue with DVD drive failure over time. If your system is still under warranty, or sometimes even if not (because this was such a big problem for Xbox), Microsoft may repair it. Try calling them and patiently discussing it. If it is not under warranty, and you are good with repair work, try this:

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yes you can theres two ways,

you can buy a disc cleaner thats just a normal disc with brushes on it, and it wil spin inside and clean the lense.

or you can take it apart and manually clean the lense

problem solved :)

Feb 16, 2009 | Microsoft Xbox 360 Console

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