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Lost screws for a De Longhi oil filled heater.

I have a De Longhi oil heater, which works perfectly. Recently I have had to move home, this involved me having to disassemble the heater. Unfortunately for me during the move, I have lost the screws that attach the casters to the base of the oil heater. I have been to a hardware store here (in Australia), to no avail. I have sent an email to De Longhi customer support in New Zealand and have heard no response. I have just written to the De Longhi accessories shop in Sydney Australia (no reply received yet).

I would like to know apart from purchasing a brand new heater (which is unnecessary), is it possible to order the screws (four in total), so that I can start to use my oil heater (it's presently Winter in Australia).

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To whom it may concern
Yesterday, I communicated with one of your colleagues by the name of Ginko. He advised me to contact the factory in New South Wales, Australia by phone and e-mail.

I rang through and they weren't particularly helpful. They said call a service agent with the details of the product, I was supplied with a contact phone number. The service agent was unable to help me, they said they would call back and as yet they haven't.

I also had sent an e-mail to the the customer service reprentative for De Longhi, who responded the following day, and gave me a list of five outlets in Melbourne, which are able to order the part for me. I duly contacted the nearest supplier to myself, rang them and they said they will order the product (after taking down the product details and my home phone number) and will contact me when it arrives.

Thanks to Ginko for his time and help. I will wait to see the outcome of this. This is the most recent update to the situation.

Posted on Jul 21, 2008

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