Question about DeLonghi Heating & Cooling

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I have a De Longhi oil heater, which works perfectly. Recently I have had to move home, this involved me having to disassemble the heater. Unfortunately for me during the move, I have lost the screws that attach the casters to the base of the oil heater. I have been to a hardware store here (in Australia), to no avail. I have sent an email to De Longhi customer support in New Zealand and have heard no response. I have just written to the De Longhi accessories shop in Sydney Australia (no reply received yet). I would like to know apart from purchasing a brand new heater (which is unnecessary), is it possible to order the screws (four in total), so that I can start to use my oil heater (it's presently Winter in Australia). Thank you for your time.

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  • jco2007 Jul 20, 2008

    I already did this shortly before contacting yourselves. I will just have to wait to see what happens.

    Thank you for your time.

  • jco2007 Jul 20, 2008

    Ginko

    I will indeed give them (the factory a call tomorrow). I will update you as to what happens there.



    Thanks again for your time on this matter.



    jco2007

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  • DeLonghi Master
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  • Ginko
    Ginko Jul 20, 2008

    Contact DeLonghi and ask for replacement screws, they will send them straight away.
    Here is the full contact:

    DeLonghi - Unit 3A, 43 Lyn Parade,
    Prestons, NSW, Australia 2170



    Ph:
    1800 126 659
    Fax: 1800 007 289





    Don't forget to rate the solution





  • Ginko
    Ginko Jul 20, 2008

    Contact them by phone, it is faster.

  • Ginko
    Ginko Jul 20, 2008

    And contact the factory (address above), contacting local De Longhi accessories shop it is not the same thing.

  • Ginko
    Ginko Jul 20, 2008

    Ok , I will be waiting for your feedback.

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