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Is the speaker plug it the right connector and inserted all the way? Are you using the headphones jack? Do headphones work in the jack? Is the sounds section in Control Panel function properly ? TroubleShooting? What? Drivers? Power on speakers? Check connections/wiring?
The reality is, Best Buy will only swap parts. there are other vendors on the internet that will replace discrete components. Google for "laptop power jack replacement" to find options. it takes decent skills to do this kind of repair, so research well.
Sounds like he does not have the wifi switch on. There are 2 buttons below the mouse pad on the front. The 2nd clear button when pushed in should turn orange letting you know the wifi 802g is active and searching as it blinks. When the orange light is solid it has locked onto a network. Hope this helps Acer sucks with this wifi funtion light.
It is normal that when you plug in the headphones the main speakers are switch off.
You can get the TV modified by a TV repairman to disable the switch that cuts off the speakers when the headphones are plugged in.