Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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5300 all in one printer

New, just installing and it printed off a collaboration sheet put in the scanner , [next step] and errors started to appear on the small screen turned off and on now error saying the printhead is not in properly etc has come up. the print head seems secure ??? thanks in anticipation of any advice cheers

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The only steps you can do for this are to reseat the ink and printhead. Here are the instructions for the procedure:

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.

The error will either continue to show or not. If it does continue to show repeat the steps above a few times.
If the error does not show up, download the newest firmware from www.kodak.com/go/5300downloads so the problem does not happen in the future.

If you just can't get the error to clear, contact Kodak at 1800 421 6699 and they will probably need to replace the printhead for you.

Posted on Jul 22, 2008

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