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Thomson DTI6300-16 digital TV recorder frozen, red light on constantly, no resposnse to any commands. I think it needs a factory reset - how do I do this?

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  • claire mitchell Aug 03, 2008

    Went to record programme library was blank all previus programmes recorded had been deleted. Went to record the red record button wouldn't go off and no programme recorded have tried lots of times. red light just keeps on past record time have to switch off at mains to reset it. Please help email mayburymitch@aol.com092811

  • claire mitchell Aug 03, 2008

    went to record programme library had all been deleted now unable to record have tried a number of times comes up with r by the programme red light goes on never goes off & never records. Have to switch off at mains to get rid of red light. Please help never had problem before.model thomson DTI16300-16

  • Anonymous Aug 12, 2008

    Red LED flashing constantly. Power off does not clear it and no response to remote or panel buttons. Unuseable

  • pcurz Sep 06, 2008

    Red LED flashing constantly. Power off does not clear it and no response to remote or panel buttons. Unuseable

  • Darren Arrowsmith Oct 08, 2008

    red flashin light will not do anything, should i send it back?

  • davidscrutto Oct 29, 2008

    MIne is frozen too. Power-up and red light flashes. Will not respond to any command. Might as well be junk. Can it be rebooted from the front panel?

  • Anonymous Nov 29, 2008

    i have the same problem my digital recorder is brilliant! now it has just crashed, blank screen and the red light just flashes at me i dont know what i am going to do without it.

  • Danzen Dec 02, 2008

    Orange LED light repeatedly flashing. Would not respond to any remote control commands. Turned off power from wall and on again, but still doesn't work. Can anyone help?!

  • Anonymous Dec 08, 2008

    We have the same problem with our Thomson DT16300 -16 digital tv recorder which is less than 3 months old red flashing light it just went when watching the tv. Cannot switch if off or do anything else with it.

  • bus2378 Jan 05, 2009

    I Have the Thompson DT16300-16 and have a similar problem to a few posters, in that the red led continually flashes the machine is 16 month old and is junk.
    I called top up tv and they said it was done,as it was when an update was sent and between the update and the ariel signal the signal was interupted for a split second causing a bug to crash the machine.
    There was not a repair they could send me through the airwaves so basically by a new machine.

    I feel agrieved that something the control costs me money..

  • Anonymous Mar 25, 2009

    hi, my box crashes all the time, have restored factory settings before and that helped, my box always seems to crash more when it has downloaded software version 2.99. don't know if that will help anyone.

  • banksy_baby Apr 08, 2009

    my red light continuesly flashes too. everything i do seems not to work!! ive had it a year but only opened it 4 weeks ago as ive only just got an aerial put in! very very annoyed! stear clear of this machine 'thomson dt16300'

  • rizzzzz Apr 20, 2009

    orange light repeatedly blinking the dtr willnot turn on no other lights come on.have tried turning power off no look

  • paulmusgrave Apr 22, 2009

    i plugged my dti 6300 back into the tele and it fired up so i deleted some watched programmes from library then it stopped and went back to standby i turned it off rebooted it and now left with solid red light and no response HELP..

  • madtwm Apr 25, 2009

    Flashing red LED on Thomson DTI6300-16. Can I do a reset from front panel buttons. If not and box is junk Has anyone made a claim under goods not fit for purpose when out of giarantee and been successful

  • peterbyork May 03, 2009

    The red light flashes for awhile then stops flashing and stays on, the two little red lights and the green in the middle flash a couple of times, they go off, the main red light stays on and still not response. Unable to turn the digibox on.

  • Anonymous May 03, 2009

    same problem light staying orange then nothing only fit for the fire

  • Dadystu May 03, 2009

    Switched itself of, now stuck on orange light and keeps trying to ree-boot but no success. No good suggesting factory re-set as the box will not switch on.

  • xlauramx May 03, 2009

    Yep I have same problem, orange light stuck on no sucess with anything I have tried!

  • bellio64 May 03, 2009

    box will not turn on, constant amber light ,every now and then green light flashes, tried unplugging goes red flashing green , then two red lights and green then amber on its own, can anyone help?

  • vicki2k50 May 04, 2009

    I can't even get to the factory reset its not even my free view box it's my mother inlaws. Any other suggestens on how to switch it on tried unplugging but no luck.

  • watchya May 04, 2009

    Our box has died overnight too....went to turn it on this morning and all it does it offer an amber light, we have turned off at the wall to try and reset it but nothing is working, it is 11 months old...

  • Anonymous May 04, 2009

    stuck on amber since this morning...

  • laurenstott1 May 04, 2009

    i have the same problem but i rang up top up tv and they have told me its them that there is a problem there end and the box isnt onine while the service is down and that they are trying to resolve the problems but until then are boxes will stay on amber until there back up online and once they are, our boxes will reset and turn on automatically, bad this is they havent got a clue when they will be back up online whether it will be today or next week

  • fozzy470 May 04, 2009

    same problem as everyone the box wont come off the orange light. it flashes every now and then but still wont work. i phoned asda direct who i brought the box from in jan 09 they said they have had over 200 calls this morning and have been advising people to switch it off till tomorrow as by then the problem should have been fixed..

  • Anonymous May 04, 2009

    Add me to the list. I thought it was my box and have spent 3 hours + trying to fix it. I wish they would leave my box alone over night as some of their "Ideas" are not mine e.g. changing the time left on the library from hours left to a %. not a lot of use to man or beast. Thanks to the user above for ringing and clarifying the issue with Top-up-TV
    Steve


  • vwpartybus May 04, 2009

    orange light on since this morning

  • kevinclark07 May 04, 2009

    Hi I have or DID have the same problem. I started to look for the receipt to take it back to the shop.
    I read the comments on here to re-set the box.
    We did have Top-up TV when we 1st got the box, never found the extra Chanel's worth having so canceled the deal. We left the card in and like all the others we had an amber light for two days.

    I did a re-set (after removing the Top up TV card 1st) Nothing happened the 1st time so I tried it again, this time being a bit more quicker hitting the U D L R buttons.
    The instructions posted by other site users say it will re boot switching it self back on. This did not happen on mine, it just stayed on standby. I left it for over 3 Min's (red light) then turned on, hey presto it works fine. Yes lost my recordings but scanned for Chanel's and tested a recording. Back like new.. so thanks to previous posts.

  • Anonymous May 04, 2009

    Me too with the amber light thingy and not much else on the super digi recorder box. Thanks to all who have contributed as it is good to know I am not alone.

  • Anonymous May 04, 2009

    I also have the same problem. I will wait for TOUPTV to update so that I don't lose all my recordings.

  • Anonymous May 04, 2009

    me to we thought granma broke it but it sound like a genral problem

  • Anonymous May 04, 2009

    Exact same problem with digital tv recorder. Rebooted as per posted instructions. Thank you!!

  • Anonymous May 04, 2009

    Same problem. Red light on constantly, occasionally green light flashes on, but no amount of turning off the power etc has made any difference.

    So glad I saw the others posts on here as I thought I was going out of my mind today!!!

  • Anonymous May 04, 2009

    My mothers box is having this problem today. unable to try till tomorrow but will update if it works.

  • Anonymous May 04, 2009

    I had the same problem. Did the reset with the Menu->OK option (3 times though) and got my box working again. Have V2.99 software though...



    I'll see how it goes tonight, but still have all my recordings !!!

  • lkd1 May 04, 2009

    I had the same problem as everybody else, could not get standby to go green. used the solution 4 and all working again after going through rescan. Did lose data. Just a point when solution mentions power up and hold standby till bleeping light. This is the Red light that come on it blinks after it show red for a few seconds. This may help as i must have a good twenty goes before i got the combination correct.
    Lee

  • smiffy630 May 05, 2009

    I have had the same problem since Sundday. Amber light flashes 3 times then green light flashes approx 26 times, this sequence is repeated every minute. I will wait until tomorrow to see if TUTV can fix the problem before trying solution 4.

  • fb11 May 05, 2009

    same problem... can't find solution 4 on this site.... what is it ??

  • Anonymous May 05, 2009

    Discovered mine had crashed at 6.30 am, but hoped for best. Spent ages trying to sort (turning off and on!!, checking connections, blaming cats). The pull out lead, direction buttons etc worked treat. Can't believe I'v lost recordings though - 2 series plus films. Agree with other guest - prefer knowing how many hours left not %.
    Cheers all, H

  • amanson May 05, 2009

    Spoke to TUTV they suggested a different approach turn it off and then back on after 10 seconds then press the power standby button TEN times then Menu OK leave it 90 seconds then pull the mains cable out for 10 seconds then again press the standby button ten times when the amber light flashes followed by Up down Left Right and it should come back on after 2 -3 mins///didn't work for me but they assured me I would NOT lose any recordings



    Spoke to the people who sold me it and they said TUTV may be down til Friday at least !!!!!!! Diabolical service they offered to give me a refund and will pick my box up needless to say i took up their offer as this is easily the worst piece of electronic sI have bought in 25 years



    I'm off to buy something else any suggestions for a decent box that will do what it says on the tin

  • Paul s w May 06, 2009

    I`ve just used the solution below and it works!

  • banandavid May 07, 2009

    i had the same problem a few days ago, box just would not come on. However yesterday it came back on but some channels were missing, tried scan for channels again a few times but still missing, and some channels are listed but do not show any picture. Also, the channels i do get are freezing slightly every now and again.



    Can anyone help please...

  • jilly3107 May 09, 2009

    My Thomson recorder just stopped working 6/5/09, the next day my mum's also stopped working. Red light remains on. Have tried below but no luck. This is the worse hard drive recorder I have ever bought. Does anyone know of one that does work??

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Try Resetting the box to its factory setting:

  • Menu > Setup > Help
  • Then press the Green Button (Even though it doesn't show as an option)
  • Then press the Red button for a full reset
Warning: You will lose all data on the Hard Disk!

I did this when mine wouldn't record anything and dumped all my pre-recorded programs.
Worked a treat.

Posted on Oct 09, 2008

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Does your Thomson DTi6300 fail to power on? If your Thomson DTi6300 box will not come out of standby (to solid green light) and you have tried to power the box off and on at the wall at least twice, the please try the following procedure noting that this will unfortunately cause your recordings to be lost.

Step 1: Power cycle
First of all, remove the power to the box and wait 20 seconds before restoring power.
Wait while the box tries to restart and allow 2 -3 minutes for this to complete.
Try this at least twice.
If it doesn’t go to the solid green light then proceed to the next step.

Step 2: Front Panel Reset
Note: you will need to be able access the back of the DTR and the front panel buttons

1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light ‘blip’ on the DTR front display and then immediately press the following front panel arrow buttons in sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing until the format has been completed in about 60 seconds. The DTR will return to ON automatically.
5. If requested, perform a channel scan to complete the operation

Posted on May 04, 2009

  • nottins May 06, 2009

    I've just bit the bullet and done mine today.

    Unplug the power cable, wait at least 20 secs, the plug the cable back in, start repeatedly pressing the power/standby button on the front.

    Wait for the amber light to go steady and stop pressing the power/standby button and then press up, down, left, right in quick succession. Note, it's not the first quick flash, or subsequent flashes, but as soon as it goes steady, I think it's after 3 flashes it goes steady.

    The green light should start flashing and after about 1 minute the red light should come on.

    I actually disconnected mine from the TV and hifi and did it in my kitchen just so it was easier to access the buttons



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Have just spoken with Top Up TV, they are aware of this problem and are working on it, they have told me how to reset the box, but be aware that everything you have saved on the box will be erased.
1. Turn the box off for 10 seconds at the mains.
2. Reconnect the power supply and press the standby button on the front of the box until you see      the amber light.  
3. As soon as the amber light appears release the standby button and immediately you must use    the arrows on the front of the box, press up, down, left then right arrows. This reboots the box. 
4. When the red light appears on the front of the box press the DTI button on your remote control.
I have two of these boxes, one is the 160gb and the other 250gb, this has worked on both boxes. You may have to repeat this several times as you must get the timing right with the buttons you need to press.  Good Luck and hopefully this will work for anyone having this problem.
Gemz

Posted on May 04, 2009

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Hi, can anybody tell me what the usb socket is for on my THOMSON DIGITAL TELEVISION RECORDER. ( MODEL>>DTI 6300-16 ) I am looking to create a method of recording to blank disc directly from the PVR or via external hard drive or some kind of portable storage device.
Many thanks for any suggestions. albie.

Posted on Sep 23, 2008

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This solution worked for me after 2 attempts. The lights stopped flashing immediately and the box came to life after about 1 hour. I did not lose any of my library and also the issue of % left instead of hours has now reverted back to hours left.. RESULT. I can not of course guarantee this will work or you won't lose your library only that it worked for me and it appears others and there is a chance your library will be saved. From TUTV help site
What to do: if you have a solid amber light If the power light on the box will not change from solid Amber to solid Red then it is possible that a problem has occurred with the current in use software. Before attempting a fix, power the box off and on at the power socket and then wait at least 5 minutes for the solid RED lamp to appear.
If it still remains solid Amber and the box will not come out of standby to ON (Green light) then this can be corrected using the software revert procedure which is done using the box front panel buttons as follows:

1. Remove power to the unit by removing the power cable from the back of the box.

2. Wait 20 seconds and then restore the power cable while pressing the standby button repeatedly on the front panel of the box.

3. Release the standby button immediately when you see a lamp flash on the box's front display, and then immediately press the following front panel arrow buttons in this sequence:

- Menu
- OK

Note: you have to do this quickly and in sequence

4.The Orange light will flash and the STB will then reboot and should return with the previous version of software.

5. The box will now be running with the previous software version but it will automatically update with the latest version within approx 2 hours and you will be notified by message which will appear in the Message area within the Main Menu.

good luck
Steve

Posted on May 07, 2009

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This from www.topuptv.com help page - worked first time with no loss of recordings! Alleluia!

What to do: if you have a solid amber light If the power light on the box will not change from solid Amber to solid Red then it is possible that a problem has occurred with the current in use software. Before attempting a fix, power the box off and on at the power socket and then wait at least 5 minutes for the solid RED lamp to appear.
If it still remains solid Amber and the box will not come out of standby to ON (Green light) then this can be corrected using the software revert procedure which is done using the box front panel buttons as follows:

1. Remove power to the unit by removing the power cable from the back of the box.

2. Wait 20 seconds and then restore the power cable while pressing the standby button repeatedly on the front panel of the box.

3. Release the standby button immediately when you see a lamp flash on the box's front display, and then immediately press the following front panel arrow buttons in this sequence:

- Menu
- OK

Note: you have to do this quickly and in sequence

4.The Orange light will flash and the STB will then reboot and should return with the previous version of software.

5. The box will now be running with the previous software version but it will automatically update with the latest version within approx 2 hours and you will be notified by message which will appear in the Message area within the Main Menu.

If you're still having problems please call 08444 159 159 and a member of the Technical Team will be happy to help.

Posted on May 06, 2009

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1. Remove power to the unit by removing the power cable from the back of the box.

2. Wait 20 seconds and then restore the power cable while pressing the standby button repeatedly on the front panel of the box.

3. Release the standby button immediately when you see a lamp flash on the box's front display, and then immediately press the following front panel arrow buttons in this sequence:

- Menu
- OK

Note: you have to do this quickly and in sequence


This one worked for me...
I fixed my Brothe Box been dead since the update in 2009...LOL...

Kev

Posted on Jul 01, 2010

  • chezzzza Jan 30, 2011

    Can any1 help me ive stupidly fotgotten my perental password can it be resolved

×

Can anyone supply me with a copy of user instructions for the thomsondigital reciever DT16300-16 I i will gladly pay postage or any other costs
regards george easton
e-mail estngrg@aol.com

Posted on Aug 09, 2008

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