No amount of cleaning (Cartridge or printer pins) removes the problem. There may be a connection missing on this cartridge. it appears to be, unless one is purposely missing.
In any event, I do not use color. Do you know of a way I can bypass this message and continue to use the printer for Black as usual?
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Re: "Remove and check color cartridge" message
I've had similar problem like yours. So I will guess that probably your cartridge may have a short circuit. The easiest and cheaper way to check is to get an old empty that was working properly before the ink run out. If it register then the problem is the cartridge. If you want to make sure there is a short circuit, you need a magnifying lens and you need to run through all the circuit lines on your cartridge. If it has a black spot even after you clean it most likely that's a short circuit. Again you need an old empty or brand new working inkjet cartridge to compare.
Let me know if this solves your problem.
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I generally stay away from refill kits for quality reasons, that said there are a few things you can try.
1. remove cartridge, and place back in. (reseating)
2. while cartridge is in place, unplug printer, then plug back in.
3. clean the contacts on carriage with a cloth(minimal amount of lint)4. clean the copper colored strip on the cartridge it self with a small amount of water on a cloth
First follow these simple instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn of the main switch which the dc adapter plugged in. After keeping it Off for about 5 minutes, turn on again with only the power cord connected, and again leave it on for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. Hopefully it should be gone by now.
If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.
check the pins as they may be dirty. the pins are the ones of the carraige of the printer. remove the heads and wipe it clean with a kleenex. use distilled drinking water if you need to, not alcohol or any other water. if it still persist check with another cartridge, the cartridge may need replacement.
This occurs when your cartridge develops incompatibility. The permanent solution is to replace the cartridge. However you may want to clean (with tissue soaked in methylated spirit) the electronic panel of the cartridge to see if this resolves the issue. The electronic panel is the panel with copper dots that makes contact with the cartridge holder.
The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error.
This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
Close the printer, wait 10 to 15 seconds, then look at the LCD display.
If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
Clean the color cartridge contacts.
Reinsert the color cartridge into the carriage and close the blue latch.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
Reinsert the color cartridge.
Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
Clean the black or photo cartridge contacts.
Reinsert the black or photo cartridge.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
Remove and then reinsert the cartridge indicated in the error message.
If the error is still displayed, clean the contacts.
If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
Remove both cartridges, lower the latches, and close the printer access door.
Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
Turn the printer back on by pressing the On button.
When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
If neither of the steps above fixed the problem, either the cartridge or the printer is faulty
the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.
I cleaned the vertical centerpost (you'll see it when the cartidge is out)with a small amount of acetone (nail polish remover) on a Qtip & it works fine now....must be some kind of circuit that needs to be closed and the ink on it kept it open....
try this. worked for me. when installing the cartridge, put one finger under the cartridge and hold upward pressure as you closed the green plastic cover. problem is the pins on the cartridge and the pins on the printer are not aligning properly by relying on the spring to do it. this will help to align the pins and should make it work.