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Warranty My daughter bought a dell from Best buy in April and the CD rom has gone out. she has all the information except the sales reciept. But they say there is no record of the sale so therefore they will not fix it . Can you advise me as to what she can do or is there any hope. bettie Lee bjlee@cmaaccess.com

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All Dell computers have information a Service Tag on the back of the unit (or bottom if it is a laptop). This Service Tag number can be entered into the Warranty Information Center on Dell's website to determine eligibility.
Here is the link to the Warranty section. http://support.dell.com/support/topics/global.aspx/support/warranty/warranty_information?c=us&cs=19&l=en&s=dhs&~ck=mn
Dell should be able to help with the problem even if Best Buy cannot. Good Luck.

Posted on Jul 20, 2008

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