Question about Dell Inspiron 6400 Notebook

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Ddvd drive struck and not closing

Hi
the dvd drive case opened and is not closing. It is struck or locked outside with one extending metal slide not going back in.
Help please

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  • superzzzzz Jul 20, 2008

    Thanks Antiking

    The drive is struct outside and is not closing

  • apkumar Jul 22, 2008

    dvd tray closes and after few seconds comes out automatically. tried several times but in vain. please help me to solve this problem. thanks

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This happens to me occasionally, after opening the tray with the button rather than s/w eject - when I push it in again it will not stay closed. Seems to be a driver rather than h/w fault as far as I can tell, but I haven't researched how to clear the driver state directly.

How I fix this is to reboot the computer while holding the tray closed. When the system comes up fully, release the tray and it will open again, but will then latch when pushed in (maybe will take a couple of tries).

Posted on Jul 04, 2009

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CD-ROM or other disc tray does not close A CD-ROM or other disc drive tray that does not close or remain in the drive is often an indication of a hardware failure. However, the below steps can still be attempted before replacing the drive.
Stuck disc or other object in drive
If a disc has become loose in the back of the drive or another object has been put in the drive by a child it can cause the drive tray to remain out. Use a flashlight and shine it in the drive to try to determine if a disc is stuck in the drive or if any other object is in the drive. If a disc is stuck in the drive try using a pair of needle nose pliers and remove the disc. If you're concerned about damaging the disc (if not already damaged) you may want to consider removing the drive and disassembling it. Keep in mind that disc drives are not meant to be open and disassembling the drive will void the warranty and in some cases can damage the drive.
Remove the disc
If there is a disc in the tray remove it and make sure it is not the cause of your problem.
Disc drive button broke
It is possible for the drive button to break. If you're using the button to put the tray back in the drive try pushing the tray towards the drive instead. All disc drives support the ability to gently press the tray to put it back into the drive.
Push button instead of pushing the tray
If you're pushing the tray try pushing the button instead.
Bad drive gears
If the above recommendations do not work, the drive tray does not push all the way in, and/or as you push the tray in it slowly pushes in it's likely the drive gears are bad and/or another piece of the drive is bad. We suggest you replace the drive.

Hope this helps ya out, get back to fixya.com if need any more assistance is needed.Thank You

Posted on Jul 20, 2008

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To be honest its far better replacing the drive if its done this,

if you want to attempt is repair yourself......
take out the drive and clear the obstruction inside the drive,
the slide arms are normally attached to the inside runners and should move freely,
be careful you don't strip the drive mechanism and spline removing the obstruction,
if you bend anything out of shape then bin it.
Lastly,if it all goes back together there is still no reassurance that it will not give you anymore future issues,

Hope this helps,let us know the outcome thanks

Posted on Jul 20, 2008

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If dvd struck or locked inside you can try use pin paper to open drive cd you can see a smart hole inside DVD drive so just put it the pin so you can open the drive

Posted on Jul 20, 2008

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