Question about Compaq Presario Notebook

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Power The F 500 will not turn on. It is only 14 months old, out of warranty. Compaq sent me a new power supply. The lites come on & 1 minute later goes off. Nothing happens. Does any one have the answer? vettemanvettes@yahoo.com

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  • Bill L Jul 26, 2008

    presario c502us. noticed the battery losing power while the a/c adapter was plugged in. battery charge went to zero and now it wont boot up. removing the battery makes no difference. changing a/c adapter makes no difference.... although the charging symbol is on, sometimes flashing.



    I have this sickening feeling that the problem is internal.

    If I let it sit for 1/2 hour it can almost boot up

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  • 172 Answers

I hope trouble with your motherboard as far as your power supply is new and giving the accurate voltage.

The motherboard is controlling the switching device. Some short circut may be happening

Posted on Jul 23, 2008

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Hi guys we have made the mistake in buying 3 laptops brand new from you guys first one replaced under warranty less than a year old a lot of money to replace the software 2 one fixed under warranty 8...


So, what is your question?

There is nobody on FIXYA that "officially" speaks for either HP or their COMPAQ subsidiary.

Buy the "three-year-extended-warranty" from HP before the "standard" warranty expires.

Review your "backup" strategy, to eliminate/minimize any "data" loss that you might experience when each laptop fails.

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I have reviewed your problem and have the fallowing for you to aces.
First, if you have only had this unit for 5 or 6 months, get it back to HP under warranty ASAP.
I work for HP and we offer a 1 year standard warranty and a extended 1 year for Display and Graphic problems.
Please, do yourself a favor and contact customer care and they will send you a Box, per paid and will have the unit back to you within 1 working week, at no charge to you.
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Hi
It is proberly not the battery - it is a problem with the drivers that starts up the cooling fan. - symtoms: stops ramdomly - malfunktion of some funktions - and indeed gets hot
go to compaq home page for driver opdate

love

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1 Answer

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oh

maybe your power IC is broken
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you said The lap top is less than 12 months old,
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Let me start by saying; you should have absolutely no trouble with this laptop, as it's only 8 months old, not even a power supply problem. This is most likely going to be a problem with the power management system on the motherboard, and this could be a serious problem. I recommend using the warranty to have it fixed, and if possible, have it replaced, because you will most likely run into more problems down the road.

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1 Answer

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If you have tried a new power supply and taking out the battery and it still won't start, then the problem is with the power management system on the motherboard. This means that the motherboard will have to be replaced. Check into your warranty, being that it's only 10 months old, it should still be under warranty. If so, then get it to them to be fixed asap, before they decide your warranty doesn't cover it.

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